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The Do's and Don'ts of Telephone Monitoring

Better understand how to comply with this complex framework when engaging in telephone monitoring.

Many employers monitor employees' use of electronic resources for manifold, legitimate purposes ranging from business compliance obligations to evaluating employee performance and production. However, despite good intentions, employers can unknowingly run afoul of applicable laws. Moreover, employee monitoring and surveillance raise many privacy concerns. This material will focus on telephone monitoring, and help employers understand, anticipate, and manage the potential challenges. It will include hypotheticals, explanations of instructive court decisions, and practical tips for balancing employee monitoring and employee morale.

Runtime: 89 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Employee Telephone Monitoring and Surveillance

  • Legitimate Reasons for Employee Monitoring
  • Risks of Employee Monitoring
  • Applicable Laws and Potential Claims
    • The Federal Wiretap Act
    • State Wiretap Laws
    • AllParty Consent Laws
    • Federal Stored Communications Act
    • State Privacy Laws
  • Exceptions, Exemptions, and Defenses
    • Business Extension Exemption to the Federal Wiretap Act
    • Consent Necessary to Monitor or Record Telephone Conversations
    • Exceptions to AllParty Consent Laws

Practical Guidelines

  • Developing an Electronic Resources Policy
  • Recommended Considerations in Creating a Policy on Telephone Use
    • Notice
    • Consent Explicit and Signed
  • Other Considerations
    • Policies Prohibiting Recording and the National Labor Relations Act
    • International Issues
    • Technical Issues
    • Employee Morale
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on May 30, 2019.

Call 1-866-352-9540 for further credit information.

  • SHRM 1.25
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.25 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

  • Arizona CLE 1.5
     
  • CA MCLE 1.5
     
  • CT CLE 1.5
     
  • GA CLE 1.5
     
  • HI CLE 1.5
     
  • IL CLE 1.5
     
  • ME CLE 1.5
     
  • MT CLE 1.5
     
  • NJ CLE 1.8
     
  • NV CLE 1.5
     
  • VT CLE 1.5
     
  • WA CLE 1.5
     
  • WV MCLE 1.8
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

  • Arizona CLE 1.5
     
  • CA MCLE 1.5
     
  • CT CLE 1.5
     
  • HI CLE 1.5
     
  • IL CLE 1.5
     
  • ME CLE 1.5
     
  • MT CLE 1.5
     
  • NJ CLE 1.8
     
  • NV CLE 1.5
     
  • VT CLE 1.5
     
  • WA CLE 1.5
     
  • WV MCLE 1.8
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jennifer L. Taiwo

Jennifer L. Taiwo

Littler Mendelson P.C.

  • Associate in the New York office of Littler Mendelson P.C.
  • An experienced litigator who counsels employers on a wide range of workplace privacy matters including monitoring and surveillance, background checks, federal and state wiretap laws, security breach response, data protection laws, and GDPR compliance
  • Member of the International Association of Privacy Professionals
  • J.D. degree, Brooklyn Law School
  • Can be contacted at 212-471-4481 or [email protected]
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 404430
Published 2019
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