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Live Webinar

90-minute live streaming program
  • June 12
  • 1:00 - 2:30 pm EST

Investigating Complaints That Are Entangled With Performance Issues

June 12

Gain an understanding of the various types of complaints made by employees and different techniques on how to conduct investigations.

It can be extremely difficult to determine why an employee made a complaint to a supervisor or human resources. This can be even more of a challenge when the complaining employee has a track record of poor performance. Was the employee motivated to complain so that he has leverage to negotiate a more favorable exit package? In the alternative, was the employee being treated in a disparate manner as compared to other employees? Employers need to know if a supervisor is treating one class of employees different from another. This material explores various types of complaints made by employees and different techniques for conducting investigations. This information also explores the benefits of early resolution, including when appropriate, mediation. Review steps that can be taken to reinforce trust in the employer which is essential given the current climate.

Learning Objectives

  • You will be able to identify when an employee’s poor performance evaluation or history of discipline is the product of discrimination and not bad work.
  • You will be able to identify when an employee is attempting to use this system as leverage to better negotiate a severance package.
  • You will be able to evaluate different methods for approaching investigations
  • You will be able to describe how to conduct best in class investigations.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

War Stories Involving Poorly Conducted Investigations
Creating a Best in Class Complaint Program
  • Illegal Harassment
  • Bullying
  • Disparate Treatment
  • Benefits of Good Investigations
Reasons Why an Employee With a Track Record of Poor Performance Might Complain
  • Possible Reasons for Making a Complaint
  • Steps to Understand the Complaint
  • Potential Documents to Review
  • Potential Witnesses to Interview
  • Deciding Who
Conducting a Best in Class Investigation
  • Proper Training
  • Documentation
  • Setting the Stage for Interviews
  • Avoid a Conflict of Interest
  • Confidentiality
  • What to Do With the Completed Investigation
Top Ten List of Takeaways
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • ASA 1.5
     
  • This program qualifies for 1.5 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]
     
  • HR Certification Institute 1.5
     
  • This program has been approved for 1.5 recertification credit hours toward general recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.5
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     
  • CPE 1.8 including Personnel/HR 1.8
     
  • Lorman Education Services is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: https://www.nasbaregistry.org/cpas/complaints. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.8 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Personnel/HR for 1.8 hours. Prerequisite: basic knowledge of employment laws. Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: Group Internet Based. Please refer to the information in this brochure for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board. Please note: In order to receive CPE credit for this course you MUST use the streaming audio option, as well as enable and complete the required progress checks.
     
  • Lorman Business Center, Inc. is a registered provider for CPA CPE through the State Education Department of New York, Sponsor number: 000640. The following course will carry the subject area of Advisory Services for 1.5 hours.
     

Who should attend?

This live webinar is designed for human resource managers, payroll and benefits professionals, business owners and managers, controllers, and CFOs.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

David G. Gabor

David G. Gabor

The Wagner Law Group

  • Partner with The Wagner Law Group
  • Has extensive experience in human resources, litigation, and alternative dispute resolution
  • Human resources practice includes: drafting policies; preparing manuals; conducting training; handling workplace investigations; conducting auditing; and counseling clients in all aspects of the employee-employer relationship
  • Litigation practice includes: employment discrimination; employee classification; wage and hour; unfair competition; noncompete; and ERISA matters
  • Conducts regular seminars, workshops, and webinars on matters concerning employment law and human resources
  • Recognized as a Super Lawyer in New York, Massachusetts, and New England
  • Recognized as a Top 100 Lawyer
  • Recognized in Cambridge Who's Who Registry of Executives and Professionals
  • J.D. degree, Touro College Jacob D. Fuchsberg Law Center; B.A. degree, The University of Michigan
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 405629
Published 2019
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