Discover strategies to optimize HR services and engage a multi-generational workforce with personalized, inclusive approaches.
Today's workforce spans across five generations--Traditionalists, Baby Boomers, Gen X, Millennials, and Gen Z--each with unique values, communication styles, and workplace expectations. This generational diversity brings tremendous opportunity, but also complex challenges for Human Resource professionals tasked with delivering equitable, engaging, and personalized services across age groups. In this dynamic 60-minute webinar, you'll gain practical strategies to enhance your HR service delivery model to meet the evolving needs of a multi-generational workforce. Whether you're navigating benefits communication, technology preferences, onboarding processes, or engagement programs--this session will help you elevate your HR practices to build a thriving, inclusive workplace.
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Welcome and Objectives
- Brief Introduction to the Topic and Speaker
- Overview of Learning Objectives and Key Takeaways
The Multi-Generational Workforce Landscape
- Defining the Five Generations in Today's Workforce
- Characteristics, Values, and Workplace Preferences of Each Generation
- Challenges HR Professionals Face in Age-Diverse Teams
How Generations Experience HR Differently
- Differing Service Expectations: Digital vs. Human Touch
- Onboarding Preferences, Communication Styles, and Benefits Priorities
Adapting Your HR Service Delivery Model
- Designing Personalized yet Scalable HR Services
- Selecting Effective Communication Channels and Platforms
- Balancing Equity With Customization
Practical Tools and Case Examples
- Real-Life Examples of HR Adaptability Across Generations
- Innovative Strategies for Engagement and Retention Tailored by Age Group
Q&A and Interactive Discussion
- Open Discussion and Audience Input
- Sharing Best Practices and Current Organizational Challenges
Wrap up and Takeaways
- Recap of Key Insights and Action Steps
- Access to Resource Toolkit and Downloadable Materials
- Invitation to Follow-up Training, Coaching, or Consulting Opportunities
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More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on July 22, 2025.
Call 1-866-352-9540 for further credit information.
- ASA 0.75
- This program may qualify for 0.75 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]. Please retain proof of attendance in the event your CE record is audited.
HR Certification Institute 0.75
- This E-Learning program has been pre-approved for 0.75 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 0.75
- Lorman Education Services/Noggin Guru Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 0.75 PDC(s) for the SHRM-CP or SHRM-SCP.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Randy Nathan, MA, MSW, ACUE
Coach Randy Says
Creator of The 90% Advantage Leadership Model and The 90% Advantage
Leadership Assessment
- International keynote speaker specializing in leadership, workplace culture,
and employee engagement
- President, Your Personal Coach LLC
- Lecturer, Rutgers University School of Social Work
- Executive coach and leadership consultant with more than 20 years of
experience
- Author of leadership and professional development books
- Works with corporations, educational institutions, nonprofits, and
community organizations
- Website: www.RandyNathanSpeaks.com
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More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
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