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Live Webinar

60-minute live streaming program
  • July 21
  • 1:00 - 2:00 pm EST

How to Handle an Overly Talkative Employee

July 21

Learn best practices for coaching your overly talkative employees and how to ensure the coaching is sustained.

Many managers and coworkers often find themselves at the mercy of people who simply talk too much. These people can often be a drain on productivity and even morale and colleagues often avoid them or dislike working with them. Often these employees lack the self-awareness to understand the impact of their behavior and require some coaching. Unfortunately, since many managers often write these behaviors off as unfixable, they often go unaddressed until a major mistake or conflict is created due directly or indirectly to the talking. This topic will help you understand or gain a realization that such behaviors can often have extremely negative consequences and brushing off coaching conversations will likely make matters worse. It will also help you see clearly with some specific examples of how talking too much led to some devastating business consequences. It will also provide a guideline for coaching this behavior and following up to sustain the success. It will finish with some best practices to ensure the coaching is sustained.

Learning Objectives

  • You will be able to describe specific steps to take to coach overly talkative employees.
  • You will be able to discuss best practices for sustaining improvement in correcting the behavior.
  • You will be able to explain why the issue can be counterproductive in a work environment.
  • You will be able to recognize consequences of an overly talkative employee.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

How an Overly Talkative Employee Can Be an Issue
  • Lost Productivity - e.g., Lost Sales, Lost Customers, Lost Respect
  • Loss of Time - Missed Deadlines, Others' Missed Deadlines
  • Frustration From Other Employees - Potential Conflict
Understanding Why It Is an Issue
  • Insecurity or Need for Attention or Affirmation
  • Stress
  • Undeveloped Listening Skills - They Gain Info Not Through Questions but Through Statements and Others' Reactions
How to Deal With It as a Manager or Colleague
  • Inject Yourself or Thoughts Into Conversation - Paraphrase - Let Me Understand What You Are Saying … I'm Not Sure Where You Are Going
  • Listen to Them Using Listening Acronyms
  • Understand Your Role Is to Address the Issue as It Relates to Work - Coach Not Counselor
How to Coach This Behavior
  • Coaching Model
  • Help Them Recognize the Issue
  • Help Them Plan How to Address and Fix It
Best Practices for Sustaining Change
  • Coaching Follows up
  • Assign a Mentor - Peer Pressure
  • Set a Plan and Reward Success, Patient With Setbacks
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • HR Certification Institute 1.0
     
  • This program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for human resource managers, presidents, vice presidents, business owners and managers, managers, and supervisors.

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Michael Cox

Michael Cox

Michael Cox Management and Sales Training

  • Owner and President of Michael Cox Management and Sales Training
  • Has facilitated hundreds of highly acclaimed courses and seminars and webinars over the last 11 years, all with very positive reviews
  • Spent 29 years with Pfizer Pharmaceuticals, prior to starting his business, and earned numerous awards for leadership and performance
  • Noted throughout his career for developing people into management and upper management positions
  • Certified in DISC and situational leadership training
  • M.B.A. degree, Haub School of Business, St. Joseph’s University
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 408871
Published 2021
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