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Effective Exit Interviews

Gain the tools to execute successful exit interviews and how to use the information to improve the productivity and culture in your organization.

It takes a great deal of time, effort and expense to create a productive team. When a company has effective staff, things run smoothly until a team members decides to move on and leave the company. So why? What motivates someone to seek other employment? Is it you or is it them? The only way you will find out is by doing an exit interview. There is a wealth of information to be gained from an effective exit interview. If a company wants to continue to grow, the opportunity to learn how to keep the most valuable employees cannot be passed up. If done properly, you can learn if changes or improvements within your organization are warranted, or if your company is on track for continued and future successes. The information you want is more than just it's their time to move on. You want information that is honest and accurate. You do not want rumors, hearsay or half-truths. You want employees to feel comfortable with being honest and what better time when they have nothing to lose because they are leaving the company. So how do you get the information you want and need in an effective way? This topic will give you the tools to execute successful exit interviews. Being skilled in the art of the exit interview is valuable for managers at all levels in the organization, as well as human resource professionals. In this material you will learn the advantages and disadvantages of exit interviews, format of exit interviews, what to ask and what not to ask and how to increase your interviewing and listening skills. In addition, you will learn how to use the information gained to improve the productivity, culture and management style within your organization.

Runtime: 90 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction

  • What Is an Exit Interview?
  • Why Do Exit Interviews?
  • What Can Be Gained by Doing Exit Interviews?

Are Exit Interviews a Good Idea?

  • Why Do Exit Interviews at All?
  • What Are the Advantages?
  • What Are the Disadvantages?
  • Are There Legal Ramifications?

Who in the Organization Should Conduct Exit Interviews?

  • Internal Exit Interviews
  • External Exit Interviews
  • Online or Emailed or Virtual Exit Interviews, Surveys and Questionnaires

The Art of the Exit Interview

  • The Art of an Interview - Are Exit Interviews Different Than Other Kinds of Interviews?
  • What Skills Are Needed to Conduct Exit Interviews?
  • How Can We Avoid Interview Biases?
  • Building Trust, Even Though the Person Is Leaving

Format and Questions of an Exit Interview

  • Best Place and Time for an Exit Interview
  • Format That Fits for Your Company
  • Questions You Should Ask
  • Questions You Shouldn't Ask
  • Questions to Ask to Find out What You Want to Know
  • Ok, Now What? What Do You Do With the Results?

Data Collection and Compilation

  • Objective and Subjective Observations
  • Analytical Data Collection
  • Who Do You Report the Result to?
  • How Will Your Organization Use the Information Gained?
  • Using the Information to Train and Educate Management
  • Using the Information to Train and Educate Employees
  • Using the Information to Make Overall Improvements to Policies and Company Culture
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

This course was last revised on August 18, 2020.

Call 1-866-352-9540 for further credit information.

  • SHRM 1.5
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Christine Melleno, M.A., PHR, SHRM-CP

Christine Melleno, M.A., PHR, SHRM-CP

  • Over 25 years of human resources generalist experience with expertise in the hospitality and retail industries
  • Practice emphasizes all aspects of HR operations including benefits and compensation, recruiting and training, labor and employee relations, and business analytics
  • Specializes in small human resources departments who take care of all human resources needs of the entire organization
  • Five years teaching in the New Jersey Civil Service Commission Center for Learning and Improving Performance (NJ CLIP) program where she teaches many courses including Critical Conversations, Performance Management, Family Medical Leave Laws, ADA Laws, Team Building and Time Management
  • Works with all levels staff and management to ensure effective communication, reduction in conflicts, and consulting with and coaching managers helping to provide them with the tools they need to be more effective in managers
  • Member of the Society for Human Resource Management
  • Mentor to up and coming human resources professionals
  • Master’s degree in legal studies and employment law, Montclair State University; bachelor’s degree in psychology, Rutgers University
  • Can be contacted at [email protected]
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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Product ID: 407711
Published 2020
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