Find out how to perform an effective exit interview that gives you the information your company needs.
There is a wealth of information to be gained from an effective exit interview. If done properly you can learn what you need to change, improve or keep the same. Since turnover is so expensive, opportunities to learn how to keep the most valuable employees in the future is vital to the ongoing success of the company. Unfortunately, all too often only lip service is given to this potentially valuable source of learning what went wrong. We have created a culture of fear of being honest. Almost everyone offers platitudes and half-truths when asked for sensitive information. Think for a minute about trying to get accurate reference material from former employers. So afraid of lawsuits they are trained to provide only the most basic information, so too with exit interviews. For the average person being interviewed it feels like walking through a mine-field. The risk of loss of reputation stifles most people from being absolutely honest about why they are leaving the job. So, they make up a story such as 'It's time for me to pursue other areas of professional interest' or 'I am planning to spend more quality time with my family.' How do you get them to feel safe enough to offer some valuable truths? We will offer strategies for creating trust and rapport, as well as offering information to make your exit interview more powerful. Finally, we will make suggestions as to how you can analyze the data and make recommendations for change within your organization. This topic is valuable for managers at all levels in the organization as well as human resource professionals. Not only will you learn how to conduct effective exit interviews, but you will learn how to use the information gained to improve upon the processes and management style within your organization.
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Introduction
- Why Conduct Exit Interviews?
- Potential Value to Be Gained
Who Should Be Conducting the Exit Interview and Why?
- Internal Interviewers
- External Personal Interviews
- Online Surveys
Acquiring Additional Skills
- Interviewing Skills
- Interviewing Biases
- The Art and Science of Interviewing
Building Trust and Rapport
- Promises That Must Be Made and Kept
- Creating and Maintaining a Reputation for Confidentiality
The Interview Itself
- Potential Format of the Exit Interview
- Sample Questions to Be Asked
Using the Data Collected
- Compiling the Information
- Offering Feedback to Management
- Creating New Processes and Training Programs
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Webinar
This course was last revised on September 20, 2017.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Audio & Reference Manual
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
ArLyne Diamond, Ph.D.
Diamond Associates
- Founder and president of her consulting company, Diamond Associates which was established in 1981
- Has been consulting organizations about people and their processes for well over thirty years; clients range from small business and professional practice owners to large publicly held companies and government agencies
- Works with all levels of leadership and management in an organization, consulting and coaching helping to provide them with the tools they need to be more effective in managing others
- In addition to consulting she taught a range of graduate courses in both psychology and many soft skill courses in an M.B.A. program
- Her consulting work includes helping people learn how to communicate effectively, reduce conflict, and increase management’s ability to get the best out of themselves and others
- In four of her six published books, she offers many tips on how to deal more effectively with people from diverse backgrounds. These books are: Culture: Inside the Company and Outside the Country; Leading and Managing a Global Workforce; Conflict in the Workplace: Causes and Cures and Training Your Board of Directors, she’s also written Conducting Workplace Investigations: Designated Investigator
- Appears frequently on radio and TV talking about the posivitve and negative effects of the #MeToo movment and offers balanced and practical training on how to prevent harassment and discrimination to her clients
- Spent almost five years teaching in an M.B.A. program where she taught many courses including the capstone Human Resources course; some of the other courses were "Career Decisions", "Leadership & Organizational Behavior", "Employment Law (Compliance issues)", "The Legal, Political and Ethical Dimensions of Business", "Quality and Performance Excellence", "International Business", "Change Management", "Negotiation Skills", and the M.B.A. Business Planning capstone
- Can be contacted at 408-554-0110, [email protected] or www.DiamondAssociates.net
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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