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Creating Successful Employee Surveys

Learn how to utilize employee surveys to help your organization identify opportunities for improvement.

Many organizational leaders find occasions when it is important to take the pulse of workers (and managers) about the organization and/or proposed or pending actions. That is especially true when measuring employee morale, job satisfaction, engagement, readiness for change, and so much more. But many managers and even HR professionals have never had formal training on how to create and administer effective surveys. This topic will help the persons responsible for devising, administering, analyzing, and reporting on the results of surveys. The material will describe an effective step by step approach to devising, administering, analyzing, and reporting on the results of employee surveys.

93 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Are Employee Surveys, and Why Are They Used?

  • Define Employee Survey
  • Clarify Key Terms Regarding Surveys
  • Explain Why Employee Surveys Are Used (Make the Business Case)
  • Review Alternatives to Surveys and Why Alternatives to Surveys Might Be Used
  • Distinguish Between Confirmatory and Exploratory Research: Do You Want an Answer, or Do You Want to Know What People Think?

What Step-By-Step Approach Can Guide Effective Survey Design, Administration, and Analysis?

  • Overview of Part II
  • Step 1: Clarify the Survey Goals: Why Are You Doing an Employee Survey?
  • Step 2: Identify Your Targeted Population: Who Are You Surveying?
  • Step 3: Design the Survey: What Questions Are You Asking, and What Question Types Are You Using?
  • Step 4: Choose the Survey Mode: How Are You Conducting the Survey?
  • Step 5: Decide on the Analytical Methods to Be Used: How Will Results Be Analyzed?
  • Step 6: Plan How the Survey Will Be Fed Back to Management and to the Targeted Population
  • Step 7: Pretest the Survey
  • Step 8: Revise the Survey Based on the Pretest Results
  • Step 9: Pilot Test the Survey
  • Step 10: Revise the Survey Based on the Pilot Test Results
  • Step 11: Administer the Survey
  • Step 12: Analyze the Results
  • Step 13: Feedback of the Results
  • Step 14: Facilitate Use of the Results

What Common Mistakes Are Made With Employee Surveys, and How Can Those Mistakes Be Avoided?

  • Overview of Part III
  • List the Most Common Mistakes Made With Employee Surveys
  • Describe Ways to Avoid the Most Common Mistakes
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on August 3, 2021.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.5
     
  • This E-Learning program has been approved for 1.5 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.5
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDC(s) for the SHRM-CP or SHRM-SCP.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow

William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow

Rothwell & Associates, Inc.

  • President of Rothwell & Associates, Inc. (www.rothwellandassociates.com) and professor, Penn State University, University Park
  • Practice emphasizes all aspects of talent management and succession planning
  • Conducts regular seminars on talent management, succession planning, and organization development
  • Wrote 115 books; Virtual Coaching to Improve Group Relationships (Routledge, 2021); Increasing Learning and Development’s Impact Through Accreditation (Palgrave, 2020); Adult Learning Basics, 2nd ed. (ATD Press, 2020); The Essential HR Guide for Small Businesses and StartUps (Society for Human Resource Management, 2020); Workforce Development: Guidelines for Community College Professionals (Rowman-Littlefield, 2020); Innovation Leadership (Routledge, 2018); Human Performance Improvement: Building Practitioner Competence, 3rd ed. (Routledge, 2018); Evaluating Organization Development: How to Ensure and Sustain the Successful Transformation (CRC Press, 2017); Marketing Organization Development Consulting: A How-To Guide for OD Consultants (CRC Press, 2017); Assessment and Diagnosis for Organization Development: Powerful Tools and Perspectives for the OD practitioner (CRC Press, 2017); Community College Leaders on Workforce Development (Rowman & Littlefield, 2017); Organization Development in Practice (ODNetwork, 2016); Mastering the Instructional Design Process (Wiley, 2016); Practicing Organization Development, 4th ed. (Wiley, 2015); Effective Succession Planning, 5th ed. (AMACOM, 2015); The Competency Toolkit, 2 vols., 2nd ed. (HRD Press, 2015); Beyond Training and Development, 3rd ed. (HRD Press, 2015); The Leader's Daily Role in Talent Management (McGraw-Hill, 2015); Organization Development Fundamentals (ATD, 2015); Creating Engaged Employees (ATD, 2014); Becoming An Effective Mentoring Leader: Proven Strategies for Building Excellence in Your Organization (McGraw-Hill, 2013); Talent Management: A Step-by-Step Action-Oriented Approach Based on Best Practice (HRD Press, 2012); the edited three-volume Encyclopedia of Human Resource Management (Wiley/Pfeiffer, 2012); Lean But Agile: Rethink Workforce Planning and Gain a True Competitive Advantage (AMACOM, 2012); Invaluable Knowledge: Securing Your Company's Technical Expertise-Recruiting and Retaining Top Talent, Transferring Technical Knowledge, Engaging High Performers (AMACOM, 2011); Competency-Based Training Basics (ASTD Press, 2010); Effective Succession Planning: Ensuring Leadership Continuity and Building Talent from Within, 4th ed. (AMACOM, 2010); Practicing Organization Development, 3rd ed. (Pfeiffer, 2009); The Manager's Guide to Maximizing Employee Potential: Quick and Easy Ways to Build Talent Every Day (AMACOM, 2009); Basics of Adult Learning (ASTD, 2009); HR Transformation (Davies-Black, 2008) and Working Longer (AMACOM, 2008)
  • Member of Association for Talent Development and the Society for Human Resource Management
  • Can be contacted at 814-234-6888 or [email protected]
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 408966
Published 2021
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