Live Webinar

65-minute live streaming program
  • August 16
  • 1:00 - 2:05 pm EST

Communication for HR Professionals

August 16

Understand the concept of emotional intelligence and how it plays a part in understanding communication styles.

It is important in today’s work environment to ensure that HR professionals understand how to communicate with employees. Many times, an HR professional has to deliver news that is not always positive. They must be able to do this to ensure the employee understands what is being communicated, such as disciplinary action, layoff, or performance expectations. This presentation will help the HR professionals understand the concept of emotional intelligence and how that plays a part in understanding communication styles. Also, you will be able to define nonverbal communication and describe its importance in an HR communication setting.

Learning Objectives

  • You will be able to define HR communication styles.
  • You will be able to describe which style you use as an HR professional and why it is important to understand this style.
  • You will be able to explain the ways to promote two-way conversations.
  • You will be able to identify legal implications in communications.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Elements of Employee Communication
  • Upward Communication
  • Downward Communication
  • Diagonal Communication
  • Horizontal Communication
Successful Employee Communication
  • Understanding the Type of Communication and Why It Is Important
  • Passive
  • Assertive
  • Aggressive
  • Non-Verbal Communication
Key Points of Communication
  • Promoting Two-Way Conversation
  • Importance of Follow-up
  • Importance of Listening
Legal Implications
  • Communicating Disruptive Events
  • Case Studies and Examples
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • ASA 1.0
     
  • This program qualifies for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected] Please retain proof of attendance in the event your CE record is audited.
     
  • HR Certification Institute 1.0
     
  • This program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for human resource professionals, personnel managers, benefit managers, business owners and managers, and payroll professionals.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jackie A. Sexson

Jackie A. Sexson

  • Compliance manager with Fortune 250 company
  • Former executive director with the legal and human resources consulting firm, The Sexson Group
  • Extensive experience in employment and labor law, as well as human resources
  • Has a legal and HR background in employee relations, performance management (360-degree feedback), organizational management, benefits administration, recruitment and selection, compensation, equal employment opportunity, and training and development
  • Experience with the public sector, Fortune 500 companies, and small startup companies
  • Held director and executive level positions, and worked as an independent consultant
  • Certified as a senior professional in human resources by the Society for Human Resources Management
  • J.D. and M.B.A. degrees
  • Can be contacted at 303-513-6018 or [email protected]
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 409968
Published 2022
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