Lorman offers professional resources regarding COVID-19 and the 2020 Election

Available in:

OnDemand Course
MP3 Download

Building Trust With the Human Resource Department

Learn the four elements of trust required for an effective HR Department and how to build and maintain that trust within your organization.

Trust is the glue that is required for a good relationship with an organization's employees. The Human Resource Department must be able to recognize the signs that employees do not trust its policies and actions. Participants will learn the definition of trust and what elements are part of trust. At times, a Human Resource Department must rebuild trust. This material will provide you with practical ways to restore trust will be presented. At times, it is necessary to communicate bad or unpopular news. Methods on how to communicate difficult information will be considered. The concept of how organizational justice affects business and organizations will be introduced. Finally, the difference between trust and persuasiveness will be compared and its practical application in the workplace.

59 minutes
Course Exam
Certificate of Completion
Purchase Options

More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is Trust?

  • A Definition
  • What Makes up Trust

Trust and the Human Resource Department

  • Symptoms of Lack of Trust
  • Reduced Productivity
  • High Employee Turnover
  • Less Effectiveness in Reducing New Employees
  • Reduced Feedback and Communication

Elements of Trust

  • Consistency
  • Compassion
  • Communication
  • Competency

Rebuilding Trust in the Human Resource Department

  • Make the Business Case for Trust
  • Seek Data That Shows the Cost of Lack of Trust
  • Become More Aware of Issues Affecting Employees
  • Become More Responsive
  • Promote Active Listening
  • Proactively Communicate Actions/Issues Affecting Organization
  • Practice Transparency
  • Work on Productivity

Communicating Through Difficult Circumstances

  • Layoffs
  • Bad Economic News
  • Pay and Benefit Cuts
  • Unpopular Change Initiatives
  • Discipline of Employees
  • Conflict in the Organization

The Concept of Organizational Justice

  • Three Types of Organizational Justice: Procedural, Interactional and Distributive
  • Handling Employee Complaints and Grievances
  • Fair Rewards System

Difference Between Trust and Persuasiveness

  • Connection Between Trust and Persuasiveness
  • Being Truthful in Dealings
  • Address Weaknesses in Assertions
  • Words and Actions Must Be Consistent
  • Character Is a Form of Persuasion

Outside Interventions

  • Training
  • Coaching
  • Mentoring
  • Mediation
  • Outside Facilitation
Purchase Options

More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on August 10, 2021.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Purchase Options

More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Bob Churilla

Bob Churilla

Conflict Resolution Professionals Group

  • Partner and co-founder of Conflict Resolution Professionals Group (CRPG), a conflict resolution and consensus building consulting firm that specializes in helping organizations to resolve conflict and build consensus through mediation, facilitation, training, coaching, consulting, and team building
  • Some of his clients include the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA), Unity Worldwide Ministries, Ohio Historical Society, and the Michigan Department of Environmental Quality (DEQ)
  • Also, a visiting professor at DeVry University and teaches classes on leadership, negotiation, workplace conflict and managing organizational change in the school’s graduate programs
  • Has served as the programming chair for both the International Coach Federation - Cleveland, Ohio Chapter and the Organizational Development Connection, Cleveland Chapter
  • Published the article “Coping and Planning for Uncertainties in the Development of Exceptions to the Employment-at-Will Doctrine” in the Cleveland State Law Review, 1989
  • Ph.D. degree in conflict resolution and analysis; J.D. degree
  • Can be contacted at 440-725-8723 or [email protected]
Purchase Options

More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!


  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 408971
Published 2021
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!