Learn how to diminish customer issues and create a happier, more rewarding customer culture.
There are times when customers seem exceedingly unreasonable in their requests. They become angry and hostile, even disrespectful. Yet, cooler heads prevail and more importantly, customers are the reason for the business. A superior experience generates return customers and diehard loyalty. In this age of social media, great customers spread the word like wildfire, attracting hordes of new customers on a limited advertising budget. Combined with the fact that 86% of consumers will pay more for a better experience. Therefore, we need to do what we can to protect the brand, create win wins and ensure customer success. You must attend this topic, to diminish customer issues and create a happier more rewarding customer culture. Customers provide the focus for the organization. Customers provide your company's success or failure. Customers can make or break an organization. The reason is if they are unhappy, they will tell others and then they will leave your company to a competitor. This material provides answers to the issues you have and how to quickly correct them.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Get Into the Mind-Set of Your Customers -- What Do Customers Really Expect?
Discover What Customer Service Excellence Really Means
Tips for Dealing With Difficult Customers
How to Regain Control of Pushy Customers
Why Customers Are Unreasonable
Impact of Culture and Difficult Customers
Tips and Techniques to Negotiate With Customers You Can't Afford to Lose
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on July 15, 2021.
Call 1-866-352-9540 for further credit information.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
- International financial educator for individuals seeking to optimize and understand retirement
- Works with individuals that grapple with finances and transforms them into wealthy professionals with the liquidity and lifestyle they desire to live with profound longevity to create a legacy
- History on Wall Street, gaining a vast knowledge of financial markets and 37 years of experience enabling him to create a holistic plan for every individual, helping to maximize income and mitigate risk while never running out of retirement money
- Well-known international keynote speaker, workshop provider, and media host
- Author of 14 books (his latest, Understanding Social Security) and over 5,500 articles to stimulate others to increase their knowledge and awareness of the financial markets
- Holds licenses in seven states enacting as a fiduciary for his clients
- NSSA certified
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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