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OnDemand Course

Using Service Level Agreements to Improve Customer Support

Gain a better understanding of how to efficiently manage service level agreements to build stronger client relationships.

Service Level agreements are standard tools that organizations use to define the parameters of a constructive working relationship with their clients. However, few organizations consider the strategic value that SLAs can provide in building stronger client relationships through service. During this entertaining, informative and thought-provoking topic, learn from business coach and client engagement consultant Ethan L. Chazin what an SLA is, how to establish standards that exceed your customer's expectations, and convert clients into raving fans.

Runtime: 59 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is an SLA?

Why Are SLAs so Important?

Best Practices for Implementing

Service Standards Do's and Don'ts

What to Include

Performance Review/Arbitration

How to Improve Customer Care

Final Thoughts

Q and A

Thank You

Goodies

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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on September 5, 2018.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Ethan L. Chazin, M.B.A.

Ethan L. Chazin, M.B.A.

The Chazin Group LLC

  • Partner in the office of The Chazin Group LLC
  • Practice emphasizes all aspects of business growth coaching
  • Conducts regular seminars and workshops on numerous areas related to leadership, sales effectiveness, culture transformation, diversity and belonging, and employee empowerment
  • Author of several publications related to the areas of career exploration and culture transformation
  • Membership information: Goldman Sachs 10,000 small businesses coach, Kauffman Foundation FastTrac Growth coach certification
  • M.B.A. degree in marketing, George Washington University
  • Can be contacted at 917-239-5571, [email protected] or https://www.thechazingroup.com
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 401660
Published 2018
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