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The Role of Customer Service in Consumer Privacy

Gain a better understanding of why customer privacy is an important part of business strategy.

In an era where data breaches appear to be the norm, protecting vital consumer data is increasingly important. Ensuring the protection of Personable Identifiable Information or "PIN" allows customer service centers to act as a good "privacy stewards" towards its consumers. Customer service representatives are the lynchpins for ensuring consumer data is properly safeguarded and protected. This information practically explore ways of securing PINs across people, process, and technology and offer solutions to proactively ad-dress this pressing issue.

58 minutes
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Macro Issues in the Area of Consumer Privacy

The Lifecycle of Data

Overview of Six Important Data Protection Regulations and What They Mean for Your Customer Service Organization

Do's and Don'ts of Customer Service and Consumer Privacy

The Role of the "Three Line of Defense" Model in Customer Service Evidencing Consumer Privacy

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on May 11, 2018.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Art Hall

Art Hall

Alvarez & Marsal

  • Senior Director with Alvarez & Marsal in Atlanta; focuses on corporate performance improvement for Fortune 1,000 companies and is the co-lead for Corporate Merger & Acquisition Services (CMAS) in the Atlanta market
  • More than 20 years of combined industry and consulting experience
  • Worked with clients across various industries including, financial services, cash logistics, health care, industrial gas, manufacturing, retail, power and utility, and travel and entertainment
  • Functional experience in growth and customer experience
  • Prior to joining A&M he was Vice President of Sales and Customer Care for NetBank, was responsible for the online bank’s North American contact center operations, and was responsible for the testing and remediation plans of operational, compliance, and reputational risk within bank operations working closely with internal audit and internal control
  • Bachelor's degree, State University of New York at Binghamton; certified in Prosci Change Management®
  • Can be contacted at 404-759-9158, [email protected], http://www.linkedin.com/profile/view?id=3429370&trk=tab_pro, or Twitter® @Art_Hall4
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!


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Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 402089
Published 2018
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