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OnDemand Course

The Fundamentals of Exceptional Customer Service

Learn how clear and concise communication, along with emotional intelligence, promotes team building and individual success.

Exceptional customer service helps build team success and generate more profit. This presentation will focus on what builds the understanding of consistently applying customer-focused behaviors and attitudes. Leaders and team members at all levels will learn how clear and concise communication, along with emotional intelligence, promotes team building, individual success, and exceptional customer service. Angie will introduce simple processes that can be highly effective.

43 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Why Practice Exceptional Customer Service?

  • Employee Empowerment/Confidence
  • Productivity
  • Profits

The Current Level of Customer Service Within Your Teams

  • Surveys (Internal and External)
  • Success Stories, Development Opportunities
  • Obstacles to Better Customer Service

Your Expectations of Exceptional Customer Service

  • Everyone Has Different Ideas of Customer Service
  • Basics - Simple Yet Essential Practices
  • Frequent Overview of Practices

Communication

  • Foundation of Communication - Active Listening, Feedback, Clarity
  • Be Prepared
  • Be Present

Emotional Intelligence

  • The Ability to Understand and Manage Your Emotions and How or if They Affect Those Around You
  • Traits of Emotional Intelligence
  • Self-Awareness

Accountability

  • Begins at the Top
  • Building Trust
  • Accountable for Actions, Behaviors, Performance
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on June 8, 2023.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Angie Garfield

Angie Garfield

Customer 1st Success

  • Owner of Customer First Success
  • Expertise in communication skills, team building, team environment dynamics, people development, emotional intelligence, goal achievement for individuals and teams, behaviors, and resolving conflict
  • Has facilitated successfully over 800 professionals in the Omaha area to achieve excellence in customer service
  • Has presented to senior executives, international professionals, and charitable organizations
  • Known for engaging participants with content and material that brings team building as well as individual success to any company
  • Member of Omaha Area Chamber of Commerce, Omaha Better Business Bureau, and National Speakers Association
  • Can be contacted at [email protected] or 402-320-5892
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Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 410755
Published 2023
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Available in Multiple Formats

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