Show navigation

Available in:

OnDemand Webinar
Audio & Reference Manual
MP3 Download

The Dark Side of Customer Service

Customer service has its ups and downs, learn and understand how to make the best out of the customer service experience and how to avoid the "dark side" of customer service.

Customer Service is the nexus for sales and marketing to gel in order to create a profitable organization. The organization exists because of the customer. Without them the lights do not operate, employees are unpaid and brand does not prosper. Unfortunately, so many organizations miss the mark on this crucial business point. Many leaders talk about important aspects of customer service but are you aware there is a dark side? Are you aware of the issues that no one seems to talk about at the water cooler or in the breakroom? Schedule a few moments of your day and invest time understanding the "Dark Side of Customer Service". Come on this journey and explore the secrets and issues no one really discusses. Invest time understanding the issues to help your company overcome issues and create new opportunity. Working customer service like a gourmet meal. You have to have the right ingredients that quickly harmonize with each other. The ingredients include the proper organizational culture, structures that support clients and mechanisms to ensure the proper experience. When you eat at a great restaurant you exclaim it to others. When you have a bad meal you also do the same. The dark side of customer service shares the stories that break an organization, ruin brand and harm future revenues. Take a few moments of your day to understand the issues, make changes in your company and create a bright and everlasting future.

Runtime: 70 minutes
Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Customer Service - the Good, the Bad, the Ugly, the Dark Side

Hidden Facts No One Discusses and How to Help Your Company

Something to Consider - Does Your Product/Service Stand on Its Own?

Customers - You Need Them yet You Want to Kill Them or Is There Another Way?

Customer Touch Points and Pathway - Do You Have One?

Are You Aware of Your Customers Power?

Hiring the Problem Child - or Is It?

One the Cusp of Value, Ethics and Integrity

Best Practices for Creating Customer Culture

Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on July 11, 2019.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Consulting Group

  • Stevens Consulting Group has been in practice for over 30 years
  • World-renowned leadership and workforce productivity expert
  • Works with business professionals that struggle and transforms them into wealthy professionals; has aided thousands of professionals to reach billions of dollars in new revenue by strategically implementing processes that make their practices more efficient and so they gain financial freedom
  • Written six books including Split Second Selling and the April 2013 release of Practice Acceleration
  • Directs, writes and produces over 150 webinars and live presentations per year
  • Writer of over 700 articles on business development, marketing, branding and negotiation
  • Frequently interviewed in the media and has appeared in the New York Times, Wall Street Journal, Chicago Tribune and numerous periodicals
  • Can be contacted at 877-391-6821 or www.stevensconsultinggroup.com
Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 406113
Published 2019
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!