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Retention vs. Renewal: What's the Difference?

Learn to develop meaningful relationships with your clients for long-term business.

Individuals tasked with cultivating and nurturing client relationships possess a number of strategies they can leverage. This entertaining, engaging and thought-provoking material will provide actionable strategies that you can implement immediately that go from simply renewing the existing relationships you manage to strategies that you can apply to nurture stronger relationships where clients retain you due to stronger bonds you build with them.

Runtime: 58 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Develop Automated Practices to Renew Client Engagements

Prioritize Clients by Their Existing and Potential Value

Customer Lifetime Value - the RFVP Model

Develop a VIP Client Pipeline

Service as the 21st Century Unique Value Proposition

Understand Key Competitive Points of Parity and Points of Differentiation

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on May 4, 2020.

Call 1-866-352-9540 for further credit information.

MP3 Download

No credit available.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Ethan L. Chazin, M.B.A.

Ethan L. Chazin, M.B.A.

The Chazin Group LLC

  • Founder, chief motivation officer of The Chazin Group, LLC
  • Practice emphasizes all aspects of sales and customer care employee training and professional development
  • Conducts regular seminars and workshops on numerous professional development including, organization culture transformation, leadership, emotional intelligence, self-directed teams, effective communications, conflict resolution, creating happy customers, employee engagement/empowerment
  • Certified Goldman Sachs 10,000 Small Businesses coach, Kauffman foundation business growth facilitator
  • Author of two books, Bulletproof your Career in ANY Job Market and The Compassionate Organization
  • Adjunct professor at eight colleges and universities
  • Conducted career and professional development talks to 15,000 individuals and at 35 academic institutions
  • Member of the Manhattan Chamber of Commerce and the Brooklyn Chamber of Commerce
  • M.B.A. degree in marketing, George Washington University
  • Can be contacted at 917-239-5571, [email protected], https://www.thechazingroup.com, on YouTube┬« at www.youtube.com/channel/UC17UPFJeBL5hA8YZXX0GpWA, or on LinkedIn┬« at linkedin.com/in/ethanchazin
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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* For audio recordings you only pay shipping

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Product ID: 404069
Published 2020
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