Understand how to monitor and address customer privacy issues and compliance changes with the customer service department.
In an era where data breaches appear to be the norm, protecting vital customer data is increasingly important. Ensuring the protection of Personable Identifiable Information or PIN allows customer service centers to act as a good corporate steward towards its customers. Customer Service Representatives are the lynchpins for ensuring customer data such as PINs are safeguarded and protected.
This ondemand webinar, Privacy is the New Black - Privacy Policy Do's and Don'ts for Customer Service Representatives will practically explore ways of securing PINs across people, process and technology and offer you solutions to proactively address this pressing issue within your customer servicing centers.
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Customer Service Privacy Primer
Market Trends Impacting the Need for Greater Privacy Policy
- Data Breaches
- Regulatory and Compliance Changes
- The Rise of the "Channel Hopping" Customer
Ways to Monitor and Address Privacy With Your Customer Service Representatives
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Webinar
This course was last revised on June 24, 2015.
Call 1-866-352-9540 for further credit information.
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Art Hall
Alvarez & Marsal
- Dreamforce 2012 conference speaker
- 2011 1to1 Media and Gartner Judge for CRM Efficiency and Customer Experience Management for Americas and EMEA
- President, Customer Relationship Management Association (CRMA), Atlanta Chapter
- 2007 Customer Champion recognized by 1to1 Media, a division of Peppers & Rogers
- Frost & Sullivan Advisory Board member
- Can be contacted at 404-759-9158, [email protected], http://www.linkedin.com/profile/view?id=3429370&trk=tab_pro, or TwitterŽ @Art_Hall4
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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