Implement various techniques and solutions that will create a more successful interaction with team members and customers.
When the global pandemic was declared in March of 2020, companies all over the world felt pressured to adapt to a new business environment. Service departments experienced a surge of customers demanding solutions. A surge in customer service means a surge in call volume, and when call volume is high, wait times increase, and customer satisfaction falls. However, despite the drastic changing world, even post-COVID-19 surges in customer service and high call volumes are not anything new or unordinary. This topic will prepare you with concepts that will provide a proactive plan to be put into place. There are various techniques and solutions that will create a more successful interaction with team members and customers, which not only helps the end-user, customer, or client, it is better for your teams, and their overall outlook, stress levels, and engagement for positive outcomes.
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
| Overall Management | |
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| Improving Customer Experience | |
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| Customer Service Logistics | |
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| Customer Service Execution | |
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
Live Webinar Registration
No credit available.
Who should attend?
This live webinar is designed for customer service managers, supervisors, and representatives, account managers, and support representatives.
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Irma Vargas
V1H Consulting
- 20 years of development, training, and facilitation of workshops for public and private sector organizations in employee engagement, customer service, diversity, establishing processes to mitigate discrimination, favoritism, leadership development, team building, and strategic planning
- Coach leaders and managers in public and private sector organizations around talent development through strengths-based methodologies
- Organizations include, CDC, California State Department of Public Health, Pasadena Public Health Department, El Rancho Unified School District, and New Grace Community Church
- 34 Strong Certified StrengthsFinder™ coach
- M.P.A. degree, California State University, Northridge, The Tseng College, International; B.A. degree in English, Whittier College
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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