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Overcoming Language Barriers to Provide Great Customer Service

Ensure proper service levels are in place to aid your financial and brand success.

Jack Welch, the famous CEO of GE in the 1980's, stated that the power of business is boundarylessness. In today's technological high-speed world, business is conducted without limitations. Business is quick. Yet while spontaneity is fruitful, obstacles occur without tremendous focus on customer relationships. The customer is the reason for the business and not an interruption of it. As business owners, and senior leaders it is your job to ensure proper service levels to aid your financial and brand success. Having proper tools allows your firm to work smarter not harder in a competitive globalized world. This material will instantly provide tips, techniques and myths to assist you become a better sales negotiator and bring in more revenue to you and to the company.

93 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Why Customer Service Is Crucial to Every Business

How Customer Service Relates to the Bottom Line

People, Products, Pandemic and the Demographic Mix of Customers

Multicultural Words and Phrases That Can Be Confusing

Why Being Global and Acting Local Is Crucial to Success

The Power and Prejudice of Body Language on Video or Direct Interaction

How Pictures Can Say a Thousand Words in Any Language

Best Practices for Planning and Preparing Your Staff

Is Outsourcing the Best Method

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on December 9, 2020.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

  • Works with individuals and organizations that grapple with finances and transform them into wealthy professionals with the liquidity and lifestyle they desire to live with profound longevity in order to create a legacy
  • Has worked on Wall Street since 1985, helping portfolio managers, traders, brokers, and other investment professionals
  • His experience has enabled him to work with commercial and investment bankers, private equity, and venture capital, as well as to conduct several mergers & acquisitions
  • Has produced over $11 billion in revenue for organizations while always delivering to others
  • Contributed 14 books and over 4,500 articles and internet articles to stimulate others to increase their knowledge and awareness of the financial markets
  • Registered insurance professional and working actively towards his investment advisory certification
  • Well-known international keynote speaker and seminar producer
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

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Product ID: 403856
Published 2020
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