Ensure proper service levels are in place to aid your financial and brand success.
Jack Welch, the famous CEO of GE in the 1980’s, stated that the power of business is boundarylessness. In today’s technological high-speed world, business is conducted without limitations. Business is quick. Yet while spontaneity is fruitful, obstacles occur without tremendous focus on customer relationships. The customer is the reason for the business and not an interruption of it. As business owners, and senior leaders it is your job to ensure proper service levels to aid your financial and brand success. Having proper tools allows your firm to work smarter not harder in a competitive globalized world.
This material will instantly provide tips, techniques and myths to assist you become a better sales negotiator and bring in more revenue to you and to the company.
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Why Customer Service Is Crucial to Every Business
How Customer Service Relates to the Bottom Line
People, Products, Pandemic and the Demographic Mix of Customers
Multicultural Words and Phrases That Can Be Confusing
Why Being Global and Acting Local Is Crucial to Success
The Power and Prejudice of Body Language on Video or Direct Interaction
How Pictures Can Say a Thousand Words in Any Language
Best Practices for Planning and Preparing Your Staff
Is Outsourcing the Best Method
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on June 13, 2012.
Call 1-866-352-9540 for further credit information.
Live Webinar Registration
No credit available.
Who should attend?
This live webinar is designed for customer service managers and representatives, account managers, credit and billing representatives, receptionists, and technical and support representatives.
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Drew Stevens, Ph.D.
Stevens Consulting Group
- President of Stevens Consulting Group
- 33 years of true sales experience
- Author of the successful sales process books - Split Second Selling and Selling the Norm, and Split Second Customer Service; as well as 10 other books
- Creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling
- Has a top ranked podcast - Sales Acceleration
- Works with organizations and individuals that struggle and transforms them into wealthy professionals
- Leading international keynote speaker and is often requested by the media
- Over 2,800 articles in sales and customer service, 45 audios and over three decades of revenue experience
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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