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Live Webinar

60-minute live streaming program
  • April 6
  • 1:00 - 2:00 pm EST

Keys to Building Trust With Your Customers

April 6

Gain a true competitive advantage and create a relationship of trust with your customers.

In our fast-paced, high-tech, ever-evolving world, the speed of change and decision-making is getting faster, the level of competition fiercer, and adversity and ambiguity is striking harder than ever. As this is the current and future state of our world it is imperative that customers trust those selling their products and services to them. The ability to establish, build and maintain trust and loyalty in a world of constant disruption can provide a true competitive advantage and determine the long-term success of any individual and company.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Trust - the Foundation of Any Successful Relationship
  • Trust, Loyalty and Long-Term Sustainable Success
  • A Point of Differentiation and Competitive Advantage
Effective Communication - the Pathway to Trust and Success
  • Emotional Intelligence, Trust and Communication
  • The Multi-Generational Workplace
Behavioral Style Dynamics
  • Foundation to Effective Communication
  • Our Emotional Triggers and Responses
Discovery and Alignment – the Solution Provider
  • Consultant vs. Vendor
  • Solutions vs. Commodities: Value vs. Price
Discovery – Uncover Customer Needs
  • Discovery Buckets
  • Questioning and Listening Skills
Alignment – Helping Customers Sleep at Night
  • Solution Alignment
  • Attributes and Solutions
Tips and Insights in Establishing Trust
  • 3-Fs
  • 3-Rs
Key Takeaways and Learnings
  • Next Steps
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • ASAP PACE (Pending)
     
  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Who should attend?

This live webinar is designed for customer service managers and representatives, account managers, credit and billing representatives, receptionists, technical and support representatives and administrative assistants.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Steve Gavatorta

Steve Gavatorta

Steve Gavatorta Group

  • Owner of the Steve Gavatorta Group
  • Specializes in empowering individuals and organizations in identifying, developing and exceeding performance goals
  • Coached and trained thousands of high performers across an array of industries
  • From small businesses on the move to Fortune 500 companies, collaborates with organizations to build foundations, set goals and eclipse their highest potential
  • Certified Professional Behavioral Analyst (CPBA), Certified Professional Values Analyst (CPVA), certified Myers-Briggs practitioner and accredited to coach and train for Emotional Intelligence (EQ)
  • Two-time published author, and his new book In Defense of Adversity: Turning Your Toughest Challenges Into Your Greatest Success, won Richter Publishing’s Amazon Best Seller Award for 2018
  • Currently resides in Tampa
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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$699/year

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Product ID: 406096
Published 2021
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Register today before this event fills.