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OnDemand Course

How to Prevent Turnover in Customer Service

Employees are a company's biggest asset, learn how to keep these assets in the company.

Year after year, companies like Marriott, USAA and Wegmans are listed in Fortune Magazine's 100 Best Companies to Work For. Ever wonder how do they do it? In this information, I will share their secrets and offer ideas on how you can implement those secrets in your organization, even if you're not a giant organization with a humongous budget. It's more than onsite health centers and gourmet cafeterias. It's management practices that inspire employees to contribute their best and then some. In this topic, Larry shows how you can apply the same principles to create a great work culture for your own team. The Bottom Line: You'll learn new ways to help your associates innovate more, produce more, and have more fun.

Runtime: 65 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Lessons Learned From Google and Other Best Places to Work

How to Motivate Your Team Without Money

How to Become the Manager Everyone Wants to Work for

Lessons Learned From the Worst Manager You Ever Had

Getting Bad Apple Employees Back on the Company Bandwagon

Recruiting Strategies to Maintain, Grow and Develop Your Office Culture

Performance Feedback Do's and Don'ts: Strategies to Maintain Morale

The Biggest Killers of Employee Trust and How to Avoid Them

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on June 24, 2019.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Larry Johnson

Larry Johnson

Johnson Training Group LLC

  • President of Johnson Training Group
  • Helps organizations raise productivity, reduce employee turnover and increase customer satisfaction
  • For more than 25 years he has helped organizations build more productive and profitable working cultures through the development of strong leaders and dedicated employees
  • Received rave reviews from more than 150,000 business, government, and health care professionals in every state in the union, as well as in Great Britain, China, Indonesia, Central America and Australia for his presentations on the topics of leadership, change, customer service, and honesty in business
  • Co-wrote the highly acclaimed, top-selling business ethics book, Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity, and the landmark guide to managing intergenerational conflict, Generations Inc., From Boomers To Linksters, Managing the Friction Between Generations at Work; has also written more than 60 articles, published in recognized business and association journals
  • Spoken for SHRM, Fas Mart Convenience Stores, Westinghouse, General Electric, Harley-Davidson Motor Company, Intel Corporation, Southwest Airlines, American Express, McDonald’s Corporation, Federal Express, the U.S. Bureau of Land Management, the American Health Care Association, and the Nuclear Regulatory Commission
  • Four years of real life experience as a manager in health care, seven years as a training manager in city government and the private sector, and 33 years as president of his own consulting firm
  • M.A. degree in counseling and psychology, Northern Arizona University; B.A. degree in education, Arizona State University; Certified Speaking Professional (CSP), National Speakers Association
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 406106
Published 2019
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