A great FAQ page improves the customer experience and deflects agent calls. A poorly designed FAQ page frustrates customers and forces customers to reach you though another contact channel or to go with their questions unanswered. In this OnDemand Webinar you'll get step-by-step instruction on how to develop a robust, clear, consumer-driven FAQ page that delivers a great self-service customer experience by putting the consumer's most frequently asked questions right at their fingertips.
More Program Information
Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
The Best Way to Structure Your FAQ Pages
The Five Critical Steps for Developing Consumer-Driven Pages That Allow Your Customers to Help Themselves
How to Be Certain You're Presenting the Right Questions (And Answers) on Your FAQ Page
A "Pretty" FAQ Does You No Good .... How to Test the Effectiveness of Your FAQ Page
Why You Always Need to Give Self-Serve Customers an Easy Option to Reach a Live Person for Help
Field Trips to Three of the Best FAQ Pages Around
More Program Information
Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
MP3 Download
No credit available.
OnDemand Course
This course was last revised on August 27, 2012.
Call 1-866-352-9540 for further credit information.
More Program Information
Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Myra Golden
Myra Golden Seminars LLC
- Runs Myra Golden Media, a customer service and public relations agency that specializes in strategic customer relations consulting designed and tailored for each client’s needs
- Helps companies completely restore customer confidence in their brands after service failures
- Considered one of the leading experts in customer recovery
- Helped hundreds of organizations rethink and redesign their complaint response processes so they are positioned to retain more customers, improve customer satisfaction and increase profits
- Designed customer recovery programs for such companies as Verizon Business, McDonald’s, Coca-Cola, National Car Rental, Michelin Tires and Frito Lay
- Co-writer of Beyond WOW! The Service Leadership Approach to Exceptional Customer Service
More Program Information
Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- Live Webinars
- OnDemand Webinars
- MP3 Downloads
- Course Manuals
- Audio Recordings*
- Executive Reports
- White Papers and Articles
- Sponsored Live Webinars
Additional benefits include:
- State Specific Credit Tracker
- Members Only Newsletter
- All-Access Pass Course Concierge
* For audio recordings you only pay shipping
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.
