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Harness the Power of Analytics to Improve Customer Satisfaction

Use analytics and other customer feedback resources to better understand your organization's customer experience.

Data can be a powerful resource for understanding your customers' experience both online and offline. But which data points matter most, and what can we decipher from the analytics we utilize? Find out how to better understand your organization's customer experience and discover ways to use analytics and other customer feedback resources to capture and analyze customer needs for improved satisfaction.

Runtime: 45 minutes
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction and Overview of Analytics Relating to Customer Experience and Customer Behaviors

Specific Ways to Analyze Data to Better Understand the Customer Experience

Specific Analytics Tools and Data Points Used to Spot Systemic Issues and Friction Points

Review Collection and the Importance of Both Positive and Negative Customer Feedback for Optimizing the Customer Experience

Solutions for Optimizing the Customer Experience Based on Discoveries From Analytics

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

No credit available.

OnDemand Course

This course was last revised on February 17, 2021.

Call 1-866-352-9540 for further credit information.

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Danica Jones

Danica Jones

Fabricut, Inc

  • Senior Director of Marketing at Fabricut, Inc, a globally positioned corporation offering home products to the interior design trade
  • Has shared her marketing expertise including ways to improve customer experience and better understand the customer journey at past events through TechFest, Social Media Tulsa, ConfluenceCon, Lorman, Design Influencers Conference, the University of Tulsa, Otis College of Art and Design
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
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  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 406100
Published 2021
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Available in Multiple Formats

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