Update your e-communication skill set to build relationships and get the results you're looking for.
In the modern workplace, it is not uncommon for much - and sometimes most - of your professional communication to transpire via the telephone or other electronic mediums such as email and instant messaging. In fact, for many business professionals, the majority of their workday is spent listening to, or reading, and then responding to phone and other electronic correspondence. Despite the importance of these ubiquitous skills that ALL professionals must use, many people lack an understanding of the key components and principles that lead to the creation of outstanding phone and e-communication that get results. This topic will highlight best practices when communicating via phone, email, instant messaging, and various social media platforms. More importantly, it will show you the vital role that e-communication plays in effectively building and managing relationships, which is the most important skill of all in the professional workplace.
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
E-Communication and Professional Relationships
- A Means of Effective Intra- and Inter-Office Communication
- Makes for Ease and Convenience, but Not a Cure-All
- Tools for Building Quality Interpersonal Office and Client Relationships
E-Communication Best Practices and Etiquette
- Phone and Voice Messaging
- Text and Instant Messaging
- Social Media Mediums
- LinkedIn®
- Twitter®
- Facebook®
- Instagram®
- Other
E-Communication Practices to Avoid
- Common Pet Peeves
- The "Courtroom Test"
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on July 31, 2018.
Call 1-866-352-9540 for further credit information.
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty

Jordan Jensen, Ed.D.
Freedom Focused LLC
- Founder and CEO of Freedom Focused LLC
- Wrote four books including the recently released, Self-Action Leadership: The Key to Personal, Professional, & Global Freedom (authorHouse, 2015)
- Wrote hundreds of articles in newspapers and other periodicals
- Extensive soft skills training expertise including: conducted 600 live trainings for more than 20,000 people in 44 U.S. States, five provinces of Canada, and nine counties of Great Britain; and facilitated more than 45 different courses spanning over a dozen different soft skill topics
- Ed.D. degree, Fielding Graduate University; B.A. degree in English, Utah Valley University
- Can be contacted at 832-618-5451, [email protected], Twitter® @JordanRJensen, www.freedomfocused.com, blog: freedomfocused.blogspot.com, Facebook® Freedom Focused/Dr. Jordan R. Jensen, or LinkedIn® Jordan R. Jensen, Ed.D.
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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