Live Webinar

60-minute live streaming program
  • December 7
  • 1:00 - 2:00 pm EST

Also available as:

OnDemand Course

Delivering Exceptional Multichannel Customer Service

December 7

Learn to provide a consistent experience across all channels.

Delivering exceptional customer service is more complicated than ever before due to our global world and customers’ immediacy for information. In today’s competitive marketplace, competitive differentiation can come from tremendous customer service. By understanding customer touchpoints and delivering exceptional service across multiple channels, community loyalists grow interested in your products and, more importantly, in your brand. If you’re seeking a tremendous way to create higher value and sustainable revenue, building a multi-channel customer experience is the most cost-effective and efficient manner.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is Multichannel Engagement and How Does It Aid the Customer Experience?

Pandemic, Online Shopping, Supply Chain, and Customer Service

How Social Media Affects Customer Service

What Is a Customer Journey Map and How Does It Help Omnichannel Service?

The World of Personalization - What Customers Really Expect

How People and Processes Affect the Multichannel Experience

Why Using Technology May Aid the Multichannel Experience

Best Practices in Multichannel Service

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on February 17, 2016.

Call 1-866-352-9540 for further credit information.

Live Webinar Registration

No credit available.

Who should attend?

This live webinar is designed for customer service managers and representatives, account managers, marketing and public relations managers, receptionists, technical and support managers, and representatives.

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

  • President of Stevens Performance Group
  • 37 years working with small and medium-sized businesses to help make them competitive proof and produce higher levels of revenue
  • Author of bestselling Books, Split Second Selling and Selling the Norm, and Split Second Customer Service; as well as 14 other books
  • Creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling
  • Top-ranked podcast - Business Acceleration
  • Leading international keynote speaker and often requested by the media
  • Over 3,500 business articles and 45 audios, and over three decades of revenue experience
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!


  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 409509
Published 2016, 2021
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