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Audio & Reference Manual

Damage Control: How to Recover From a Customer Service Catastrophe

Learn effective strategies to bounce back from a customer service disaster while maintaining customer loyalty.

When it comes down to it customer service is all about integrity, professionalism and trust. Once a deal has been lost and things have gone awry your staff needs to determine how to quickly and efficiently win back the trust lost. You will learn how to maintain the professional trust and credibility so that you and your client can leave with both sides intact.

Runtime: 62 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Why Setting Customer Expectations Is Mandatory for Success

Why Customers Complain and How to Control It

Social Media Strategy - Do You Have One? Are Your Customers Venting About Their Experiences on Social Media?

Unreasonable Demands - Determine Unreasonable Behavior

Jumping to Conclusions or Reasonable Request?

Preventing Future Mistakes

How to Handle Clients You Cannot Afford to Lose

Culture or Communication Bias?

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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on May 10, 2017.

Call 1-866-352-9540 for further credit information.

Audio & Reference Manual

No credit available.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Consulting Group

  • Stevens Consulting Group has been in practice for over 30 years
  • World-renowned leadership and workforce productivity expert
  • Works with business professionals that struggle and transforms them into wealthy professionals; has aided thousands of professionals to reach billions of dollars in new revenue by strategically implementing processes that make their practices more efficient and so they gain financial freedom
  • Written six books including Split Second Selling and the April 2013 release of Practice Acceleration
  • Directs, writes and produces over 150 webinars and live presentations per year
  • Writer of over 700 articles on business development, marketing, branding and negotiation
  • Frequently interviewed in the media and has appeared in the New York Times, Wall Street Journal, Chicago Tribune and numerous periodicals
  • Can be contacted at 877-391-6821 or www.stevensconsultinggroup.com
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 400191
Published 2017
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Available in Multiple Formats

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