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Customer Service Stress Management Tips

Create a positive work environment with these important stress management strategies.

Today's unusual business climate has drawn even more attention to the importance of maintaining a low-stress environment for employees working directly with customers. Customer-facing employees are the front line of any business, and help keep customer retention high. However, stress can play a negative role in the way customer-facing employees receive customer feedback and react to those experiences. This topic will go over tips you can apply in your workplace to help reduce stress, increase support resources, and create the kind of work environment that will reflect in the positive ways employees support customers.

59 minutes
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction

Importance of Customer Service and Customer Engagement, in Normal and Unusual Circumstances

Stress Management for Customer Service - Benefits and Importance

Examples of Low-Stress Customer Service Team Action vs. High-Stress Customer Service Team Action

Stress Management for Customer Service - Tips and Actionable Steps

  • Easy Ways to Implement a Stress Management Plan
  • Consistent Stress Management Actions for Long-Term Application

Queues to Identify Team Members in Need of Support

Questions and Answers

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

No credit available.

OnDemand Course

This course was last revised on June 26, 2020.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Danica Jones

Danica Jones

Fabricut, Inc

  • Senior Director of Marketing at Fabricut, Inc, a globally positioned corporation offering home products to the interior design trade
  • Has shared her marketing expertise including ways to improve customer experience and better understand the customer journey at past events through TechFest, Social Media Tulsa, ConfluenceCon, Lorman, Design Influencers Conference, the University of Tulsa, Otis College of Art and Design
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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  • White Papers and Articles
  • Sponsored Live Webinars

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  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 406108
Published 2020
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