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Customer Service Stress Management Tips

Create a positive work environment with these important stress management strategies.

Today's unusual business climate has drawn even more attention to the importance of maintaining a low-stress environment for employees working directly with customers. Customer-facing employees are the front line of any business, and help keep customer retention high. However, stress can play a negative role in the way customer-facing employees receive customer feedback and react to those experiences. This topic will go over tips you can apply in your workplace to help reduce stress, increase support resources, and create the kind of work environment that will reflect in the positive ways employees support customers.

Runtime: 59 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction

Importance of Customer Service and Customer Engagement, in Normal and Unusual Circumstances

Stress Management for Customer Service - Benefits and Importance

Examples of Low-Stress Customer Service Team Action vs. High-Stress Customer Service Team Action

Stress Management for Customer Service - Tips and Actionable Steps

  • Easy Ways to Implement a Stress Management Plan
  • Consistent Stress Management Actions for Long-Term Application

Queues to Identify Team Members in Need of Support

Questions and Answers

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

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No credit available.

OnDemand Webinar

This course was last revised on June 26, 2020.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Danica Jones

Danica Jones

Fabricut, Inc

  • Marketing executive with nearly 20 years of experience across a variety of industries in companies of all sizes from rapid-growth startups to well established global corporations
  • Customer-focused with a priority on leadership that fosters a positive, productive work environment and team culture
  • Shared her experiences and insight in both marketing and customer engagement at conferences including Social Media Tulsa, TechFest, ConfluenceCon, and LeadsCon, as well as private training events for corporations
  • Currently the senior director of marketing at Fabricut, Inc., leading an in-house agency team of 16 employees working with sales representatives, showroom managers, agent showroom representatives, and customer service teams service a customer base of thousands of customers around the globe
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 406108
Published 2020
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