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Live Webinar

90-minute live streaming program
  • November 6
  • 1:00 - 2:30 pm EST

Also available as:

OnDemand Course

Creating a Successful Customer Service Plan

November 6

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program.

Having trouble implementing new systems for customer service? Are your good ideas being shot down? Building advocates within your organization is a critical step to redeveloping your customer service plan. Without support and cooperation throughout the organization, even great ideas have little chance of implementation.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Design Your Plan
  • Everything Begins With Assessment, Awareness, and Acknowledgement
  • The Innovation the Organization Needs Is Already Available – Just Hidden
  • Somebody Needs to Pay for the Service – Nothing Is Free
Implement Your Plan
  • Leadership Role
  • Critical Communication
  • Absolute Commitment Is Necessary
Evaluate Your Plan
  • Plan to Adapt
  • Measure Results
  • Support the Frontline at All Costs
  • If Things Are Not Working, Focus on the Right End of the Problem
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on July 23, 2013.

Call 1-866-352-9540 for further credit information.

Live Webinar Registration

No credit available.

Who should attend?

This live webinar is designed for customer service managers and representatives, account managers, operations managers, credit and billing representatives, receptionists, technical and support representatives.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jeffrey K. Hansler

Jeffrey K. Hansler

Oxford Company Consultants

  • Managing partner, Oxford Company Consultants
  • Oxford Company Consultants provides facilitation, training, and consulting for business and organizational development
  • Facilitating, consulting, and training since 1980
  • Is an expert at organizational development, leadership, and persuasive communication which includes skills of innovation, influence, negotiation, sales, body language, micro-expressions, and authority
  • Author of "Sell Little Ren Hen! Sell!", published in 11 languages with sales over 250,000 copies
  • Past president, Association for Talent Development, Orange County Chapter; past board member, National Association of Underwater Instructors; current board member, Financial Functions, Inc.
  • B.A. degree in psychology, with a minor in biochemistry, University of California, Irvine
  • Can be contacted at 714-960-7461 or [email protected]
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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With This Course

Access to all training products for one year
$699/year

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With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

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Product ID: 407915
Published 2013, 2020
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