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Creating a Successful Customer Service Plan

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program.

Having trouble implementing new systems for customer service? Are your good ideas being shot down? Building advocates within your organization is a critical step to redeveloping your customer service plan. Without support and cooperation throughout the organization, even great ideas have little chance of implementation.

90 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Design Your Plan

  • Everything Begins With Assessment, Awareness, and Acknowledgement
  • The Innovation the Organization Needs Is Already Available - Just Hidden
  • Somebody Needs to Pay for the Service - Nothing Is Free

Implement Your Plan

  • Leadership Role
  • Critical Communication
  • Absolute Commitment Is Necessary

Evaluate Your Plan

  • Plan to Adapt
  • Measure Results
  • Support the Frontline at All Costs
  • If Things Are Not Working, Focus on the Right End of the Problem
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on November 6, 2020.

Call 1-866-352-9540 for further credit information.

MP3 Download

No credit available.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jeffrey K. Hansler

Jeffrey K. Hansler

Oxford Company Consultants

  • Managing partner, Oxford Company Consultants
  • Oxford Company Consultants provides facilitation, training, and consulting for business and organizational development
  • Facilitating, consulting, and training since 1980
  • Is an expert at organizational development, leadership, and persuasive communication which includes skills of innovation, influence, negotiation, sales, body language, micro-expressions, and authority
  • Author of "Sell Little Ren Hen! Sell!", published in 11 languages with sales over 250,000 copies
  • Past president, Association for Talent Development, Orange County Chapter; past board member, National Association of Underwater Instructors; current board member, Financial Functions, Inc.
  • B.A. degree in psychology, with a minor in biochemistry, University of California, Irvine
  • Can be contacted at 714-960-7461 or [email protected]
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!


  • OnDemand Courses
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  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 407915
Published 2020
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