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OnDemand Webinar

Predictable Customer Service: What Customers Really Want

The biggest problem with delivering predictable customer service is relying on employees to solve the problem. Without a proper design, they can't. This OnDemand Webinar will show you how to identify the problems with your customer service design and redesign it with the resources available to you in your current position.

By ordering this OnDemand Webinar you will be able to identify and explain your current customer service offering: strengths, weaknesses, and opportunities, and identify changes to be done. You will also be able to develop and deliver on a plan to create predictable customer service.


Runtime: 86 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Think It - Predictable Customer Service Begins With a Clear Thought Processing and Communication Model

  • If You Want to Improve Your Customer Service Delivery, You Will Need to Sell Your Ideas Internally

Design It - Predictable Customer Service Requires Hard Choice

  • You Need to Know What Your Customers Value, a Plan to Deliver, Customer and Employee Involvement, and How to Pay for It

Build It - Predictable Customer Service Must Be in the DNA of Your Company: Operations, Employees and Culture

  • Since You Didn't Create Your Company, to Improve Your Customer Service, You Need a Plan to Change It
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on July 23, 2013.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jeffrey K. Hansler

Jeffrey K. Hansler

Oxford Company

  • Managing partner, Oxford Company Consultants
  • Provides facilitation, training and consulting for business and organizational development
  • Facilitating, consulting, and training since 1980
  • Expert at organizational development, leadership, and persuasive communication which includes skills of innovation, influence, negotiation, sales, body language, micro expressions, and authority
  • Author of Sell Little Ren Hen! Sell! published in 11 languages with sales over 250,000 copies
  • President, Association for Talent Development, Orange County Chapter
  • B.A. degree in psychology, minor biochemistry, University of California, Irvine
  • Can be contacted at [email protected] or 714-960-7461
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

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You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 390601
Published 2013
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Available in Multiple Formats

Purchase this course and learn on your schedule!