Show navigation

Available in:

OnDemand Webinar
Audio & Reference Manual
MP3 Download

Compromise to Keep Your Customers Happy

Sometimes compromise is the best solution to keep your customers happy and loyal. But the question is, what is compromise? And more importantly, how do I do it? Learn and understand how to compromise and how to do it well.Dealing with customers can be a challenge; yet, without our customers we don't exist. Unhappy customers aren't just unhappy, these unhappy customers tell others about it online and face-to-face. More people than ever are relying on customer reviews in their decision-making process when purchasing products or services. So how do customer service professionals find a middle ground to meet the customers' expectations and the business reality? Customer service professionals can create the middle ground through compromise. This topic will help customer service professionals understand the importance of customer relationships and how to navigate to a middle ground with compromise. The session also highlights the advantages and disadvantages of compromise and steps to avoid. This information is necessary in the workplace, as many professionals do not practice their negotiation skills and thus are missing on opportunities for successful business relationships through compromise.


Runtime: 61 minutes
Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Exceptional Customer Service

  • External and Internal Customers
  • Communication Path
  • See Yourself in the Customer's Shoes
  • One Organization
  • Options

Compromise

  • What Is Compromise?
  • What Compromise Is Not
  • Benefits of Compromise
  • Disadvantages of Compromise
  • Challenges to Compromise

Strategies for Compromise

  • Change Your Perspective
  • Active Listening
  • Listening for Action
  • Managing Your Emotions
  • Empathize With Your Customer
  • What to Avoid During Compromise
Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on August 15, 2019.

Call 1-866-352-9540 for further credit information.

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Greta Zeimetz

Greta Zeimetz

Keystone Management & Consulting

  • Experienced business consultant to Fortune 200 and Fortune 500 firms
  • Taught customer service to employees in Fortune 500 company
  • CEO for a nationwide firm
  • Published author on management and performance improvement
  • D.B.A. degree
  • Can be contacted at 920-810-1099 or [email protected]
Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 406095
Published 2019
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!