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Showing 46-61 of 75 results. Start over
OnDemand Course
Using Service Level Agreements to Improve Customer Support
Using Service Level Agreements to Improve Customer Support
Ethan L. Chazin M.B.A.
OnDemand Course
Creating and Analyzing Customer Satisfaction Surveys
Creating and Analyzing Customer Satisfaction Surveys
Pete Tosh
OnDemand Course
Electronic Communication Etiquette: What Every Customer Service Professional Should Know
Electronic Communication Etiquette: What Every Customer Service Professional Should Know
Jordan Jensen Ed.D.
OnDemand Course
How to Successfully Interview, Hire and Retain Your Next CSRs
How to Successfully Interview, Hire and Retain Your Next CSRs
JJ Lauderbaugh CMC
OnDemand Course
Essential Questioning and Listening Skills for Customer Service Professionals
Essential Questioning and Listening Skills for Customer Service Professionals
Craig Harrison
OnDemand Course
Handling Negative Comments and Attacks From Customers
Handling Negative Comments and Attacks From Customers
Craig Harrison
OnDemand Course
Customer Service Best Practices for Social Media
Customer Service Best Practices for Social Media
Lisa Larter
OnDemand Course
The Role of Customer Service in Consumer Privacy
The Role of Customer Service in Consumer Privacy
Art Hall
OnDemand Course
How Not to Get Sued: Customer Service Strategies to Prevent Lawsuits
How Not to Get Sued: Customer Service Strategies to Prevent Lawsuits
Ethan L. Chazin M.B.A.
OnDemand Course
How to Control Your Emotions When Dealing With Customers
How to Control Your Emotions When Dealing With Customers
Drew Stevens Ph.D.
OnDemand Course
Communicating Phrases and Styles That Help You Message With Power, Tact and Skill
Communicating Phrases and Styles That Help You Message With Power, Tact and Skill
Lloyd Lofton LUTC
OnDemand Course
Appropriate and Effective Goal Setting Strategies for the Customer Service Representative
Appropriate and Effective Goal Setting Strategies for the Customer Service Representative
Bill Humbert
OnDemand Course
Creating a Service System That's Ready When Unexpected Problems Arise
Creating a Service System That's Ready When Unexpected Problems Arise
John Goodman
OnDemand Course
A Great B2B Relationship: Creating a Long Term, Mutually Beneficial Relationship With Your Customers
A Great B2B Relationship: Creating a Long Term, Mutually Beneficial Relationship With Your Customers
Geoff Miller
OnDemand Course
Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable
Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable
John Goodman