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Showing 46-61 of 74 results. Start over
OnDemand Course
The Role of Customer Service in Consumer Privacy
The Role of Customer Service in Consumer Privacy
Art Hall
OnDemand Course
How Not to Get Sued: Customer Service Strategies to Prevent Lawsuits
How Not to Get Sued: Customer Service Strategies to Prevent Lawsuits
Ethan L. Chazin M.B.A.
OnDemand Course
How to Control Your Emotions When Dealing With Customers
How to Control Your Emotions When Dealing With Customers
Drew Stevens Ph.D.
OnDemand Course
Essential Phone Techniques for Customer Service
Essential Phone Techniques for Customer Service
Jeannie Davis
OnDemand Course
Utilizing Metrics to Improve Operations and the Customer Experience
Utilizing Metrics to Improve Operations and the Customer Experience
James Feldman CSP, CITE, CPIM, CPT, MIP, PCS
OnDemand Course
Communicating Phrases and Styles That Help You Message With Power, Tact and Skill
Communicating Phrases and Styles That Help You Message With Power, Tact and Skill
Lloyd Lofton LUTC
OnDemand Course
Tips for Managing Customer Expectations
Tips for Managing Customer Expectations
Art Hall
OnDemand Course
Damage Control: How to Recover From a Customer Service Catastrophe
Damage Control: How to Recover From a Customer Service Catastrophe
Drew Stevens Ph.D.
OnDemand Course
Win-Back Strategies for Unsatisfied Customers
Win-Back Strategies for Unsatisfied Customers
Art Hall
OnDemand Course
Appropriate and Effective Goal Setting Strategies for the Customer Service Representative
Appropriate and Effective Goal Setting Strategies for the Customer Service Representative
Bill Humbert
OnDemand Course
Creating a Service System That's Ready When Unexpected Problems Arise
Creating a Service System That's Ready When Unexpected Problems Arise
John Goodman
OnDemand Course
A Great B2B Relationship: Creating a Long Term, Mutually Beneficial Relationship With Your Customers
A Great B2B Relationship: Creating a Long Term, Mutually Beneficial Relationship With Your Customers
Geoff Miller
OnDemand Course
Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable
Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable
John Goodman
OnDemand Course
Delivering Exceptional Multichannel Customer Service
Delivering Exceptional Multichannel Customer Service
Drew Stevens Ph.D.
OnDemand Course
Increase Customer Satisfaction With Personalized Service
Increase Customer Satisfaction With Personalized Service
James Feldman CSP, CITE, CPIM, CPT, MIP, PCS