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OnDemand Course

Credit Card Collections: Best Practices

Understand the collections-related compliance obligations and the penalties that may result from violations.

We live in an increasingly cashless society. Credit cards are ubiquitous, used daily in billions of transactions. The credit card industry therefore continues to face threats of litigation and regulatory and enforcement scrutiny. Credit card collections are subject to a litany of statutes, regulations, and governmental oversight. Stakeholders are subject to extensive rules under a wide range of statutes, including the Fair Debt Collections Practices Act, Fair Credit Reporting Act, and the Telephone Consumer Protection Act, amongst several others. This topic will discuss the significant collections-related legal obligations for the credit card industry and will outline common pitfalls and solutions.

60 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Fair Debt Collections Practices Act ('FDCPA') and State Court Analogs

  • Application
  • Common Violations
  • New Regulation F
  • Damages

Fair Credit Reporting Act ('FCRA')

  • Application
  • Common Violations
  • Damages

Gramm-Leach-Bliley Act ('GLBA')

  • Application
  • Common Violations
  • Damages

State UDAP Statutes

  • Application
  • Common Violations
  • Damages

Telephone Consumer Protection Act ('TCPA')

  • Application
  • Common Violations
  • Damages
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

Applications have not yet been submitted for Delaware, Idaho, Kentucky, Maine, New Hampshire, Ohio, Oklahoma, South Carolina, and Wyoming CLE for this course. However, if you are interested in obtaining CLE for any of the listed states or have any additional credit questions please email us at [email protected] or call us at 866-352-9540.

This course was last revised on October 28, 2021.

Call 1-866-352-9540 for further credit information.

  • AR CLE 1.0
     
  • This course has been approved for 1.0 hours of CLE by the Arkansas CLE Board.
     
  • CA MCLE 1.0
     
  • Lorman Business Center, LLC. is a State Bar of California approved MCLE sponsor and this course qualifies for 1.0 CLE hours of participatory credit.
     
  • NY CLE 1.0 including Areas of Professional Practice 1
     
  • This course has been approved in accordance with the requirements of the New York Continuing Legal Education Board for up to a maximum of 1.0 credit hours in the area(s) of Areas of Professional Practice for 1.00 hour. Each hour may be counted only as satisfying one category of credit. Duplicate credit for the same hour of instruction is not permitted. This course qualifies for both established and newly admitted attorneys. Lorman Business Center, LLC. has a financial hardship guideline. Please contact customer service at 1.866.352.9539 for instructions on how to apply.
     
  • WA CLE 1.0
     
  • This program has been approved by the Washington State Board of Continuing Legal Education for 1.0 hours of A/V credit under the Law & Legal Procedure category.
     
The CLE Code is ONLY a requirement when applying for CLE Credit in New York. Other states do not need to supply the CLE Code to apply for CLE credit.

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Benjamin E. Gordon

Benjamin E. Gordon

Horn Williamson, LLC

  • Counsel in the office of Stradley Ronon Stevens & Young, LLP
  • Significant first- and second-chair trial experience, with a focus on defending financial institutions against claims arising out of both consumer and commercial financial products
  • Defends in state, federal, and private forums across the country, banks, mortgage lenders and servicers, student lenders, credit card companies, auto finance companies, debt collection companies, and other financial services institutions
  • Certified AAA arbitrator with a focus on consumer cases
  • Author of publications concerning legal issues affecting the consumer finance sector, including mortgage lending, credit reporting, and the student loan industry
  • J.D. degree, Temple University, Beasley School of Law; B.A. degree, Haverford College
  • Can be contacted at [email protected] or 215-564-8752
Eric M. Hurwitz

Eric M. Hurwitz

Stradley Ronon Stevens & Young, LLP

  • Partner in the office of Stradley, Ronon, Stevens & Young, LLP
  • Co-chair of the firm’s Financial Services Litigation practice group.
  • Practice focused on defending financial institutions from claims arising out of nearly every type of consumer and commercial financial product.
  • Defends both single plaintiff and class action lawsuits against banks, mort-gage lenders and servicers, student lenders, credit card companies, auto finance companies, debt collection companies and other financial services institutions.
  • Conducts regular seminars and workshops on numerous consumer finance topics.
  • Author of publications concerning the mortgage industry, including servic-ing regulations promulgated by the Consumer Financial Protection Bureau and standing challenges to foreclosures.
  • B.A., University of Texas at Austin
  • J.D., Boston University School of Law
  • New Jersey Law Journal, 40 under 40, comprised of the top 40 young pro-fessionals in the New Jersey legal community
  • South Jersey Biz, Best Attorneys in Business for litigation
  • Contact information [email protected] or 856-321-2406
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
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  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 409107
Published 2021
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