Ensure all your customers are satisfied with their completed construction project.
Do your construction projects leave team members disappointed in each other or worse? Does your first indicator of problems come when follow-on work is awarded to your competitors? Learn a solid approach from this topic to ensure customer and team satisfaction. Review more than a dozen processes that must be successful in order for the project to be successful. When done right, these processes assure project success and customer satisfaction.
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Is Success in Construction Project Completion?
- What Is Success?
- When Is the Project Complete?
Who Is the Customer?
- How Many Customers Do You Have?
- What Is the Difference Between a Customer and a Stakeholder?
What Is Required for the Customer to Be Satisfied?
- What Does Meeting Expectations Mean?
- What Are Expectations?
How Do You Manage Customer Expectations?
- What Does the Client Perceive You Have Promised?
- What Do You Perceive You Have Promised?
How Do You Manage the Customer Relationship?
- How Do You Make Communication Intentional?
- How Do You Involve the Customer in Project Management?
What 12+ Things You Need to Get Right, Even Before the Project Begins, to Be Sure the Project Is Successful and the Customer Is Satisfied?
What of These 12+ Things Do You Do Well and Need to Continue to Do Well?
Which of These Do You Need to Improve to Do Well?
Make an Action Plan for Improving Project Success and Project Comp.
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on August 4, 2016.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
MP3 Download
- Arizona CLE 1.5
- CA MCLE 1.5
- HI CLE 1.5
- IL CLE 1.5
- ME CLE 1.5
- MT CLE 1.5
- NJ CLE 1.8
- VT CLE 1.5
- WA CLE 1.5
- WV MCLE 1.8
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Lee A. Peters, P.E., F.ASCE
ProjectLEADER®, inc.
- Consulting practice began in 1978
- Challenges include accelerating product development for global companies; operations consultant to the Tenth Pan American Games; replacing a paper machine in Mexico; military construction in four countries; industrial plant commissioning; industrial maintenance process improvement at eight facilities; aircraft hangers for business jets and helicopters; building a franchise athlete’s 17,000 sf residence; renovating a century old theater to Broadway standards; claims prevention for a Big Ten university; numerous AAA arbitrations; constructing the Chiller Boiler Plant for Eskenazi 316 bed hospital; converting two oil and two coal fired steam boilers to gas; adding environmental controls and rebuilding four incinerators; and as a laborer building clinics in Bolivia
- Graduate, Rose Hulman; MSCE and MSM degrees, Purdue; honor graduate of Command and General Staff College
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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