Gain an understanding of the best persuasion and negotiation policies for collection professionals.
Credit and collections professionals face tough challenges from pesky customers on a daily basis. Many customers have become so accustomed to avoiding their obligations that negotiating with them seems pointless at best and a drain on your valuable time and money at worst. This topic will help credit and collections professionals to better develop their negotiation tactics, to implement policies and procedures that will make negotiation easier and more effective, and to better understand when to seek help from outside your organization.
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Commercial Collections
- Collecting Internally
- Credit and Collections Policies
- Timing Your Efforts
- Outside Collections
- When to Place
- Collection Agency vs. Attorney
- Managing Your Customer Base
- Being Aggressive Without Losing Future Business
- How to Know When to Cut Bait
Consumer Collections
- FDCPA and State Regulations
- Know the Risks
- Stay Aggressive
- The Importance of Training
- Create a Script/Handbook
- Monitoring and Compliance
- Utilize Outside Collections
- Agencies vs. Lawyers
- Alternative Fee Structures
Unusual Circumstances
- Collateral
- When to Seize and When to Wait
- Doubling Down
- Other Security
- Judgments
- Promissory Notes
- And More
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Webinar
This course was last revised on August 30, 2018.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Raymond P. Wendolowski Jr., Esq.
Bernstein-Burkley, P.C.
- Partner-in-charge of the creditors’ rights group at Bernstein-Burkley, P.C.
- Practice focuses primarily on commercial collection litigation
- Conducts regular seminars, live webinars and workshops on creditors’ rights
- While earning his J. D. degree at the University of Pittsburgh School of Law, he completed a legal intern externship at the City of Pittsburgh Zoning Board of Adjustment
- Member of the CLLA, Pennsylvania Bar Association and the Allegheny County Bar Association
- Can be contacted at 412-456-8119 or [email protected]
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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