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Audio & Reference Manual

Persuasion and Negotiation for Professional Collectors

Gain an understanding of the best persuasion and negotiation policies for collection professionals.

Credit and collections professionals face tough challenges from pesky customers on a daily basis. Many customers have become so accustomed to avoiding their obligations that negotiating with them seems pointless at best and a drain on your valuable time and money at worst. This topic will help credit and collections professionals to better develop their negotiation tactics, to implement policies and procedures that will make negotiation easier and more effective, and to better understand when to seek help from outside your organization.

Runtime: 91 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Commercial Collections

  • Collecting Internally
    • Credit and Collections Policies
    • Timing Your Efforts
  • Outside Collections
    • When to Place
    • Collection Agency vs. Attorney
  • Managing Your Customer Base
    • Being Aggressive Without Losing Future Business
    • How to Know When to Cut Bait

Consumer Collections

  • FDCPA and State Regulations
    • Know the Risks
    • Stay Aggressive
  • The Importance of Training
    • Create a Script/Handbook
    • Monitoring and Compliance
  • Utilize Outside Collections
    • Agencies vs. Lawyers
    • Alternative Fee Structures

Unusual Circumstances

  • Collateral
    • When to Seize and When to Wait
    • Doubling Down
  • Other Security
    • Judgments
    • Promissory Notes
    • And More
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on August 30, 2018.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

  • Arizona CLE 1.5
     
  • CA MCLE 1.5
     
  • CT CLE 1.5
     
  • GA CLE 1.5
     
  • HI CLE 1.5
     
  • IL CLE 1.5
     
  • ME CLE 1.5
     
  • MT CLE 1.5
     
  • NJ CLE 1.8
     
  • NV CLE 1.5
     
  • NY CLE 1.5
     
  • VT CLE 1.5
     
  • WA CLE 1.5
     
  • WV MCLE 1.8
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Raymond P. Wendolowski Jr., Esq.

Raymond P. Wendolowski Jr., Esq.

Bernstein-Burkley, P.C.

  • Attorney with Bernstein-Burkley, P.C.
  • Practice emphasizes all aspects of creditors’ rights
  • Conducts regular seminars and workshops on numerous creditors’ rights and collections, including seminars focused on the Fair Debt Collection Practices Act and negotiation tactics for collection professionals
  • Member of the CLLA
  • J.D. degree, University of Pittsburgh School of Law
  • Can be contacted at 412-456-8119 or [email protected]
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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  • MP3 Downloads
  • Course Manuals
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  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 403967
Published 2018
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Available in Multiple Formats

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