Understand the key features of Regulation F and which forms of digital engagement are permitted.
On November 30, 2021, the federal regulations interpreting the Fair Debt Collection Practices Act took effect, confirming the importance of honoring consumers’ communication preferences in collecting debts. Among the many areas of clarification, these new regulations, known as Reg F, provided clarity over heavily litigated topics. Some of those areas include conduct that might be considered harassment, call frequency limits, methods for learning and confirming consumers’ communication preferences, and safe harbor model validation notices. Join us for this topic to summarize the key features of Reg F and how it invites the use of consumers’ preferred methods for digital communications.
Learning Objectives
- You will be able to identify which forms of digital engagement are permitted by Regulation F.
- You will be able to discuss the guardrails that have been established for the use of digital engagement in debt collection.
- You will be able to explain how the Telephone Consumer Protection Act factors into the use of digital communications tools in debt collection.
- You will be able to review the permissions, consents, opt-outs, and opt-ins we should consider.
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
| What Forms of Digital Engagement Are Permitted by Regulation F? | |
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| What Guardrails Have Been Established for the Use of Digital Engagement in Debt Collection Under Regulation F to Prevent Improper Third-Party Disclosure, Harassment, Unfair or Deceptive Acts or Abusive Practices? | |
| How Does the Telephone Consumer Protection Act Factor Into the Use of Digital Communications Tools in Debt Collection? | |
| What Permissions, Consents, Opt-Outs, and Opt-Ins Should We Consider – and What Is Involved in Learning and Honoring Consumers’ Communication Preferences? | |
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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OnDemand Course
This course was last revised on February 12, 2019.
Call 1-866-352-9540 for further credit information.
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Please note: In order to receive CPE credit for this course you MUST use the streaming audio option, as well as enable and complete the required progress checks.
Who should attend?
This live webinar is designed for credit and collection managers, attorneys, presidents, vice presidents, business owners and managers, accounting managers, accounts receivable professionals, lending professionals, controllers, and accountants.
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE
Clark Hill PLC
- Senior counsel at Clark Hill PLC, a multidisciplinary, international law firm that draws on our attorneys’ comprehensive industry and policy knowledge and a global network of industry advisors and subject-matter experts to provide innovative legal solutions and client-service excellence worldwide
- An articulate corporate author and engaging trainer with more than 30 years of experience handling compliance, regulatory, transactional, and legal matters for hospitals and financial services companies
- Recognized as a national expert on HIPAA and other information privacy and security laws, she was one of the first privacy officers internationally accredited as a Certified Information Privacy Professional
- In addition to being an attorney and government/regulatory relations specialist, she is an experienced mediator
- Frequent motivational speaker and compliance educator and has been honored for her contributions to the consumer financial and health care industries by several credit, collections, health care, and banking associations as well as the U.S. Small Business Administration
- J.D. degree, University of Notre Dame; undergraduate degree, Northwestern University
- Can be contacted at [email protected]
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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