Understand the key features of Regulation F and which forms of digital engagement are permitted.
On November 30, 2021, the federal regulations interpreting the Fair Debt Collection Practices Act took effect, confirming the importance of honoring consumers' communication preferences in collecting debts. Among the many areas of clarification, these new regulations, known as Reg F, provided clarity over heavily litigated topics. Some of those areas include conduct that might be considered harassment, call frequency limits, methods for learning and confirming consumers' communication preferences, and safe harbor model validation notices. Join us for this topic to summarize the key features of Reg F and how it invites the use of consumers' preferred methods for digital communications.
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Agenda
What Forms of Digital Engagement Are Permitted by Regulation F?
- Electronic Mail
- Texting
- Secure Messaging in Social Media
- Unattended Voicemail Drops
What Guardrails Have Been Established for the Use of Digital Engagement in Debt Collection Under Regulation F to Prevent Improper Third-Party Disclosure, Harassment, Unfair or Deceptive Acts or Abusive Practices?
How Does the Telephone Consumer Protection Act Factor Into the Use of Digital Communications Tools in Debt Collection?
What Permissions, Consents, Opt-Outs, and Opt-Ins Should We Consider - and What Is Involved in Learning and Honoring Consumers' Communication Preferences?
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- Arizona CLE 1.0
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This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE
Clark Hill PLC
- Senior counsel at Clark Hill PLC, a multidisciplinary, international law firm that draws on our attorneys’ comprehensive industry and policy knowledge and a global network of industry advisors and subject-matter experts to provide innovative legal solutions and client-service excellence worldwide
- An articulate corporate author and engaging trainer with more than 30 years of experience handling compliance, regulatory, transactional, and legal matters for hospitals and financial services companies
- Recognized as a national expert on HIPAA and other information privacy and security laws, she was one of the first privacy officers internationally accredited as a Certified Information Privacy Professional
- In addition to being an attorney and government/regulatory relations specialist, she is an experienced mediator
- Frequent motivational speaker and compliance educator and has been honored for her contributions to the consumer financial and health care industries by several credit, collections, health care, and banking associations as well as the U.S. Small Business Administration
- J.D. degree, University of Notre Dame; undergraduate degree, Northwestern University
- Can be contacted at [email protected]
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