Learn about key features of Reg F, including consumer communication preferences, call limits, and safe harbor validation notices.
On November 30, 2021, the federal regulations interpreting the Fair Debt Collection Practices Act took effect, confirming the importance of honoring consumers' communication preferences in collecting debts. Among the many areas of clarification, these new regulations, known as Reg F, provided clarity over heavily litigated topics. Some of those areas include conduct that might be considered harassment, call frequency limits, methods for learning and confirming consum-ers' communication preferences, and safe harbor model validation notices. Join us for this topic to summarize the key features of Reg F and how it invites the use of consumers' preferred methods for digital communications.
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Agenda
What Forms of Digital Engagement Are Permitted by Regulation F?
- Electronic Mail
- Texting
- Secure Messaging in Social Media
- Unattended Voicemail Drops
What Guardrails Have Been Established for the Use of Digital Engagement in Debt Collection Under Regulation F to Prevent Improper Third-Party Disclosure, Harassment, Unfair or Deceptive Acts or Abusive Practices?
How Does the Telephone Consumer Protection Act Factor Into the Use of Digital Communications Tools in Debt Collection?
What Permissions, Consents, Opt-Outs, and Opt-Ins Should We Consider - and What Is Involved in Learning and Honoring Consumers' Communication Preferences?
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This course was last revised on April 15, 2025.
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- AK CLE 1.0
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This course has been approved by The Florida Bar Certification Plan in the area of Business Litigation for 1.50 hours. Course classification: Intermediate level.
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- OH CLE 1.0
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- This program has been approved by the Rhode Island Mandatory Continuing Legal Education Commission for 1.0 hours of CLE credit.
- TX MCLE 1.0
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This program has been approved by the Texas State Bar College for 1.0 hours of CLE credit.
- VA CLE 1.0
- This program has been approved by the Virginia Mandatory Continuing Legal Education Board for 1.0 CLE credit hours.
- VT CLE 1.0
- This self-study program has been approved by the Mandatory Continuing Legal Education Board of Vermont for 1.0 hour(s) of CLE credit. Please note: Attorneys may only claim 12 credits per compliance period in this format. This course is considered "Non-Moderated Programming without Interactivity".
- WA CLE 1.0
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- WI CLE 1.0
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- WV MCLE 1.3
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To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
Virginia MCLE requirements do not allow approval for programs that do not include an audio or audiovisual component.
This program was previously offered as a live webinar. Virginia MCLE requirements do not allow approval for attendance at duplicate programs.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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- AK CLE 1.0
- Arizona CLE 1.0
- CA MCLE 1.0
- CT CLE 1.0
- HI CLE 1.0
- MO CLE 1.3
- NJ CLE 1.3
- NM CLE 1.0
- VT CLE 1.0
- WV MCLE 1.3
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE
Eversheds Sutherland (US)
- Senior counsel at Eversheds Sutherland (US) LLP, a multidisciplinary, international law firm that draws on its attorneys’ comprehensive industry and policy knowledge and a global network of industry advisors and subject-matter experts to provide innovative legal solutions and client-service excellence worldwide
- An articulate corporate author and engaging trainer with more than 30 years of experience handling compliance, regulatory, transactional, and legal matters for hospitals and financial services companies
- Recognized as a national expert on HIPAA and other information privacy and security laws, she was one of the first privacy officers internationally accredited as a Certified Information Privacy Professional
- In addition to being an attorney and government/regulatory relations specialist, she is an experienced mediator
- Frequent motivational speaker and compliance educator and has been honored for her contributions to the consumer financial and healthcare industries by several credit, collections, healthcare, and banking associations as well as the U.S. Small Business Administration
- J.D. Degree, University of Notre Dame; undergraduate degree, Northwestern University
- Can be contacted at [email protected]
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