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Managing Healthcare Collections: Keys to Succeed

Get an inside look at what collectors need to know and keep them friendly yet firm when talking to patients.

Often times collection agencies who manage healthcare collections, miss opportunities to make their agency stand out amongst their peers. Everyone needs medical care at some point in their lives, whether or not they can pay for that care may be an issue. Healthcare collections is unique and can be difficult if collectors are not constantly listening for third party payers. Those who manage a collection floor must learn how to use best practices, key phrases and the knowledge of expectations of healthcare providers while working delinquent accounts. In Managing Healthcare Collections: Keys to Succeed, we will discuss different ways to help find the deep pockets of third party payers, best practices for the collection floor, and how to achieve the unique goals of your medical provider clients and their patients. We will look into what collectors need to know and keep them friendly yet firm when talking to patients, how to understand commercial insurance as well as explain an explanation of benefits to a consumer, and give you take-aways that can be implemented immediately to develop keys to your success.

Runtime: 60 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Medical Debt- Have a Plan

  • Medical Collector Burnout
  • Let's Get Everyone on the Same Page

Conflict - Use It

  • Opportunity or Disaster
  • Mine for It but Don't Create Negative Conflict

Third Party Payers- Find Them and Follow up

  • Commercial Insurance
  • Motor Vehicle and Premises Liability
  • Crime Victims and County Liability
  • Probate

Resolve- Make It All Work

  • Stop Stalls
  • Friendly yet Firm
  • Stand out Above the Rest
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on September 24, 2019.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

  • Arizona CLE 1.0
     
  • CA MCLE 1.0
     
  • CT CLE 1.0
     
  • HI CLE 1.0
     
  • IL CLE 1.0
     
  • ME CLE 1.0
     
  • MT CLE 1.0
     
  • NJ CLE 1.2
     
  • NV CLE 1.0
     
  • VT CLE 1.0
     
  • WA CLE 1.0
     
  • WV MCLE 1.2
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

  • Arizona CLE 1.0
     
  • CA MCLE 1.0
     
  • CT CLE 1.0
     
  • HI CLE 1.0
     
  • IL CLE 1.0
     
  • ME CLE 1.0
     
  • MT CLE 1.0
     
  • NJ CLE 1.2
     
  • NV CLE 1.0
     
  • VT CLE 1.0
     
  • WA CLE 1.0
     
  • WV MCLE 1.2
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Irene Hoheusle, IFCCE, CCCO

Irene Hoheusle, IFCCE, CCCO

Account Recovery Specialists Inc

  • Vice president of collections and education at Account Recovery Specialists, Inc
  • Practice emphasizes all aspects of third party medical debt collections, compliance, training and collection floor management
  • Conducts regular seminars and workshops on numerous subjects such as healthcare, debt collections, behavior, compliance, insurance, third party payers, laws particularly related to healthcare collections and best practices
  • Author of several articles related to the areas of debt collection, medical best practices and insurance
  • ACA International scholar and fellow degree, healthcare collection management, certified instructor, credit and collections compliance officer, trainer specialist, professional collection specialist, collection industry professional, professional collection manager
  • Member of ACA International, Kansas Emergency Medical Association Education Board, President of the Kansas Collectors Association, International Fellowship of Credit and Collection Executives
  • Can be contacted at [email protected] or 316-267-5400
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 406201
Published 2019
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Available in Multiple Formats

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