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Live Webinar

60-minute live streaming program
  • September 24
  • 1:00 - 2:00 pm EST

Managing Healthcare Collections: Keys to Succeed

September 24

Get an inside look at what collectors need to know and keep them friendly yet firm when talking to patients.

Often times collection agencies who manage healthcare collections, miss opportunities to make their agency stand out amongst their peers. Everyone needs medical care at some point in their lives, whether or not they can pay for that care may be an issue. Healthcare collections is unique and can be difficult if collectors are not constantly listening for third party payers. Those who manage a collection floor must learn how to use best practices, key phrases and the knowledge of expectations of healthcare providers while working delinquent accounts. In Managing Healthcare Collections: Keys to Succeed, we will discuss different ways to help find the deep pockets of third party payers, best practices for the collection floor, and how to achieve the unique goals of your medical provider clients and their patients. We will look into what collectors need to know and keep them friendly yet firm when talking to patients, how to understand commercial insurance as well as explain an explanation of benefits to a consumer, and give you take-aways that can be implemented immediately to develop keys to your success.

Learning Objectives

  • You will be able to define conflict that are opportunities to improve and conflict that should be avoided.
  • You will be able to discuss changes with collectors to get everyone on board and on the same page.
  • You will be able to identify why healthcare collectors feel burnout and how help relieve this problem.
  • You will be able to recognize common third party payers.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Medical Debt- Have a Plan
  • Medical Collector Burnout
  • Let's Get Everyone on the Same Page
Conflict – Use It
  • Opportunity or Disaster
  • Mine for It but Don't Create Negative Conflict
Third Party Payers- Find Them and Follow up
  • Commercial Insurance
  • Motor Vehicle and Premises Liability
  • Crime Victims and County Liability
  • Probate
Resolve- Make It All Work
  • Stop Stalls
  • Friendly yet Firm
  • Stand out Above the Rest
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • AR CLE 1.0
     
  • This course has been approved for 1.0 hours of CLE by the Arkansas CLE Board.
     
  • Arizona CLE 1.0
     
  • The State Bar of Arizona does not approve or accredit CLE activities for the Mandatory Continuing Legal Education requirement. This activity may qualify for up to 1.0 hours toward your annual CLE requirement for the State Bar of Arizona.
     
  • CA MCLE 1.0
     
  • Lorman Business Center, Inc. is a State Bar of California approved MCLE sponsor and this course qualifies for 1.0 CLE hours of participatory credit.
     
  • CT CLE 1.0
     
  • Neither the Connecticut Judicial Branch nor the Commission on Minimum Continuing Legal Education approve or accredit CLE providers or activities. This course has been approved for CLE credit in jurisdictions aside from CT and therefore it automatically meets the content and delivery requirements in Connecticut. Credit is based on a 60 minute credit hour and shall be awarded as follows: 1.0 CLE credit(s).
     
  • GA CLE 1.0
     
  • This program has been approved by the Georgia Commission on Continuing Lawyer Competency for 1.0 CLE hours.
     
  • HI CLE 1.0
     
  • This program was approved by the Hawaii State Board of Continuing Legal Education for 1.0 CLE credit hours.
     
  • IL CLE 1.0
     
  • This course was approved for a total of 1.0 hours of MCLE Credit by the Illinois MCLE Board.
     
  • ME CLE 1.0
     
  • This course has been approved by the State of Maine Board of Overseers of the Bar. Lawyers who complete this course shall receive 1.0 hours of CLE credit under M. Bar R. 12.
     
  • MT CLE 1.0
     
  • This program has been approved by the Montana Commission of Continuing Legal Education for a total of 1.0 CLE credits.
     
  • NH MCLE 1.0
     
  • NH MCLE does not approve or accredit CLE activities for the NH Minimum CLE requirement. Lorman Education Services believes this course meets the requirement of NH Supreme Court Rule 53 and may qualify for CLE credit(s). Program Length: 60 Minutes.
     
  • NJ CLE 1.2
     
  • This program has been approved by the Board on Continuing Legal Education of the Supreme Court of New Jersey for 1.2 hours of total CLE credit.
     
  • NV CLE 1.0
     
  • This program has been approved by the Nevada Board of Continuing Legal Education for 1.0 CLE hours.
     
  • PA CLE 1.0
     
  • This Distance Learning program has been approved by the Pennsylvania Continuing Legal Education Board for 1.0 hours of substantive law, practice and procedure CLE credit.
     
  • RI CLE 1.0
     
  • This program has been approved by the Rhode Island Mandatory Continuing Legal Education Commission for 1.0 hours of CLE credit.
     
  • TN CLE 1.0
     
  • This program has been approved as a distance learning format by the Tennessee Commission on Continuing Legal Education for a maximum of 1.0 hours of credit.
     
  • VT CLE 1.0
     
  • This program has been approved by the Mandatory Continuing Legal Education Board of Vermont for 1.0 hours of CLE credit.
     
  • WA CLE 1.0
     
  • This program has been approved by the Washington State Board of Continuing Legal Education for 1.0 hours of Law & Legal Procedure credit.
     
  • WI CLE 1.0
     
  • This program has been approved by the Board of Bar Examiners for 1.0 hours for use toward the Wisconsin Mandatory CLE requirement.
     
  • WV MCLE 1.2
     
  • This program has been approved by the West Virginia State Bar MCLE Commission for 1.2 MCLE hours.
     
  • HFMA 1.0
     
  • This course is approved by HFMA for certification maintenance of continuous educational points and will equal 1.0 points of classroom instruction.
     
  • CPE 1.2 including Specialized Knowledge 1.2
     
  • Lorman Education Services is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: https://www.nasbaregistry.org/cpas/complaints. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.2 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Specialized Knowledge for 1.2 hours. Prerequisite: . Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: Group Internet Based. Please refer to the information in this brochure for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board. Please note: In order to receive CPE credit for this course you MUST use the streaming audio option, as well as enable and complete the required progress checks.
     
  • Lorman Business Center, Inc. is a registered provider for CPA CPE through the State Education Department of New York, Sponsor number: 000640. The following course will carry the subject area of Specialized Knowledge and Applications for 1.0 hour.
     

Who should attend?

This live webinar is designed for collections managers, credit managers, attorneys, presidents, vice presidents, controllers, accountants, business owners and managers, billing managers and office managers.

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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Irene Hoheusle, IFCCE, CCCO

Irene Hoheusle, IFCCE, CCCO

Account Recovery Specialists Inc

  • Vice president of collections and education at Account Recovery Specialists, Inc
  • Practice emphasizes all aspects of third party medical debt collections, compliance, training and collection floor management
  • Conducts regular seminars and workshops on numerous subjects such as healthcare, debt collections, behavior, compliance, insurance, third party payers, laws particularly related to healthcare collections and best practices
  • Author of several articles related to the areas of debt collection, medical best practices and insurance
  • ACA International scholar and fellow degree, healthcare collection management, certified instructor, credit and collections compliance officer, trainer specialist, professional collection specialist, collection industry professional, professional collection manager
  • Member of ACA International, Kansas Emergency Medical Association Education Board, President of the Kansas Collectors Association, International Fellowship of Credit and Collection Executives
  • Can be contacted at [email protected] or 316-267-5400
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
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  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 406201
Published 2019
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