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OnDemand Course

Fundamentals of First-Party Consumer Collections

Learn to effectively communicate with a consumer in a unique situation and how to use specific tools for those in temporary circumstances.

Most of us were hired to do a job that was not labeled as debt collector. The position might have been an account receivable representative or bookkeeper which now requires this additional role of which you have no training. What do you do when your accounts receivables are aging, and your statement reminders are not working? First-party collecting is becoming more common and is a necessary tool for any business to maintain working capital. Whether your product is a service or a widget, you want to be paid and retain your customer. This can be quite a dilemma in today's environment. It is necessary to be able to analyze why your customer isn't paying and what happened from the time of your customer's purchase to the time that payment was due. This material will help anyone develop the skill set to effectively recover past due payments and how to navigate the collection process through a pandemic. You will take away knowledge to address your slow payers, and increase revenue for your company.

Runtime: 89 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Type of Consumer

  • The Slow Payer
  • Johnny McExcuse
  • Penny Promise

Excuses

  • Common Excuses
  • How to Respond

The Collection Processes

  • The Original Purchase Agreement
  • How Many Statements to Send
  • When Do I Call the Customer
  • When Do I Use a Collection Agency
  • How Does COVID-19 Affect This Process
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

  • Arizona CLE 1.5
     
  • CA MCLE 1.5
     
  • CT CLE 1.5
     
  • HI CLE 1.5
     
  • ME CLE 1.5
     
  • NJ CLE 1.8
     
  • NV CLE 1.5
     
  • VT CLE 1.5
     
  • WA CLE 1.5
     
  • WV MCLE 1.8
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

This course was last revised on July 22, 2020.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Micki Kell

Micki Kell

Midwest Service Bureau, Inc.

  • President and owner of Midwest Service Bureau, Inc.
  • Practices full knowledge and all aspects of every department within the company and the collection industry
  • Regularly conducts seminars and workshops on numerous topics within the collection industry
  • Active member of several local and nationally known associations including Lorman Education Services, The Association of Credit and Collection Professionals (ACA International), Kansas Hospital Association (KHA), Kansas Association of Healthcare Patient Access and Account Managers (KAHPAM), and The Oklahoma Credit Union Collectors Association (OCUCA)
  • Can be contacted at 800-362-0272 ext. 202 or [email protected]
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
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  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 407785
Published 2020
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Available in Multiple Formats

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