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Emotional Intelligence for Professionals Working in Collections

Learn emotional intelligence in order to maintain composure in your career.

Emotional intelligence (EI) is a general set of skills that can be applied to anyone and any environment. Understanding EI and mastering the skills involving emotional intelligence will greatly help you and your team in difficult situations. It has been shown that emotional intelligence can be even more critical than the power of the cognitive brain usually measured with IQ. Emotional intelligence refers to your ability to recognize and manage your own emotions, recognize and respond to the emotions of others, and build effective relationships at work. Emotionally intelligent people are self-aware and are alert to the verbal and nonverbal signals of others, ensuring that their communication skills and ability to build relationships are more effective. Developing self-awareness promotes increased productivity and higher job satisfaction. These changes can also lead to improved communication, increased empathy and better interpersonal rapport and relationships. Being able to recognize and identify your emotions and apply skills will help you to manage emotionally charged work situations. In others words, if you want to succeed, you would be much better off working on your soft skills, empathy, communication skills, understanding others and so on than to become better only at a specific technical skill.

Runtime: 88 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction to Emotional Intelligence

  • What Is Emotional Intelligence and Why Should It Matter?
  • Recognize Behaviors Associated With Emotional Intelligence
  • The 12 Signs of Being Emotionally Intelligent

Self-Awareness

  • What Is Emotion? and How Does Emotional Hijacking Take Place

Self-Management

  • How to Take Advantage of the Power of Optimism?
  • How to Manage Your Anger Effectively?

Self-Motivation

  • How to Motivate Yourself?

Empathy

  • How to Have Empathic Communication With Others

Social Awareness

  • How to Have Effective Group Interactions
  • How to Listen Positively
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Webinar

This course was last revised on June 24, 2020.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Audrey Halpern

Audrey Halpern

ARH Employee Training

  • President of ARH Employee Training
  • More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding, and Train the Trainer experience
  • Adjunct professor at Hofstra University and has developed customized programs for numerous colleges and universities
  • Corporate trainer for Fortune 500 companies across the country
  • Partners with business coaches, HR leaders and other business leaders to facilitate corporate and institutional training events
  • Member of several professional organizations and has received numerous certifications
  • Writes weekly articles on LinkedIn┬« Pulse that have garnered much recognition and an international following
  • Can be contacted at [email protected]; http://www.linkedin.com/in/audreyhtraining138/; [email protected]; www.arhemployeetraining.com/; www.facebook.com/ARH-Employee-Skills-
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 407781
Published 2020
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