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OnDemand Course

Document Management Ethics and Best Practices for Credit and Collection Agencies

Gain an understanding on document management ethics and best practices.

All credit and collection agencies hold personally identifiable financial information for their clients in either electronic or physical formats. How should an agency manage that data and when should an agency destroy that information? This material will cover the reasons behind establishing and maintaining a records management program and will provide guidelines for when records, regardless of format, should be destroyed and when they should not be destroyed.

57 minutes
Course Exam
Certificate of Completion
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Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Reasons for Implementing a Records Management Program

  • What Is a Document?
  • What Is a Record?
  • What Is Records Management Program (RMP)?
  • Why Develop an RMP?

Records Retention and Destruction

  • Guidelines
  • Legal Actions and Suspension of Records Destruction

Ethical Considerations

  • Your Clients' Records
  • Your Company's Records
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on April 9, 2020.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Mark J. Fidel

Mark J. Fidel

Ivanti

  • Account executive for state, local, and education markets, Ivanti, Inc.
  • Co-founder and head of state, local, and education sales for risk-based vulnerability management company RiskSense, Inc.
  • Served as executive director for the Western States School of Banking, 2007 – 2011
  • Adjunct professor at New Mexico Highlands University, 2005 – 2007
  • Worked as a commercial defense litigator for the Modrall Sperling Law Firm in Albuquerque, NM, 2002 – 2004; maintains his licensure in New Mexico
  • Worked as a financial and senior financial analyst for Intel Corporation, 1994 – 1998
  • J.D. degree; M.B.A. degree; B.A. degree in finance
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 405691
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