Live Webinar

60-minute live streaming program
  • November 18
  • 1:00 - 2:00 pm EST

Also available as:

OnDemand Course

Advanced Collection Tools

November 18

Today’s advanced collection tools act as “people multipliers” by automating manual processes and using AI to increase collection rates and reduce operational costs.

In today’s competitive receivables industry, technology is playing an increasingly crucial role in maintaining profitability and managing the ever-changing compliance and consumer-driven landscape. Learn how technology is being used to help the first and third-party ARM industry connect, collect, and comply more effectively and with greater efficiency through the power of machine learning and real-time data analysis. We’ll share how the industry’s most advanced collection tools are using data from consumer interactions to improve the performance of their agents and connect and collect from consumers through their preferred channel.

Learning Objectives

  • You will be able to identify how your own data can be used to boost agent performance and deploy collection strategies that continually improve over time.
  • You will be able to discuss what AI and machine learning is, and its role and impact in the accounts receivables industry.
  • You will be able to recognize opportunities in your current collection process where technology could reduce collection costs by reducing or eliminating manual or repetitive tasks.
  • You will be able to describe the latest trends and strategies for maximizing self-service payments using analytics-driven digital messaging campaigns.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

How Consumerism Influences Consumer Behavior and Drives Collection Innovation
The Role AI and Machine Learning Are Playing in the Collection Contact Center Environment
  • Cloud-Based Telephony Software (Dialers)
  • Speech Analytics
  • Machine Learning
The Advanced Collection Tools Toolbox: Voice
  • Speech Analytics
  • Big Data
  • Omni-Channel Communication
The Advanced Collection Tools Toolbox: Consumer Portals
  • Self-Resolution
  • Digital Campaigns
  • Automated Compliance Engine
Advanced Regulation F Compliance Tools
  • Tracking and Managing Contacts and Communications
  • Tracking and Managing Consumer Consent
  • Future Proofing Reg F Compliance
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on March 5, 2019.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • AR CLE 1.0
     
  • This course has been approved for 1.0 hours of CLE by the Arkansas CLE Board.
     
  • Arizona CLE 1.0
     
  • The State Bar of Arizona does not approve or accredit CLE activities for the Mandatory Continuing Legal Education requirement. This activity may qualify for up to 1.0 hours toward your annual CLE requirement for the State Bar of Arizona.
     
  • CA MCLE 1.0
     
  • Lorman Business Center, LLC. is a State Bar of California approved MCLE sponsor and this course qualifies for 1.0 CLE hours of participatory credit.
     
  • CT CLE 1.0
     
  • Neither the Connecticut Judicial Branch nor the Commission on Minimum Continuing Legal Education approve or accredit CLE providers or activities. This course has been approved for CLE credit in jurisdictions aside from CT and therefore it automatically meets the content and delivery requirements in Connecticut. Credit is based on a 60 minute credit hour and shall be awarded as follows: 1.0 CLE credit(s).
     
  • HI CLE 1.0
     
  • This program was approved by the Hawaii State Board of Continuing Legal Education for 1.0 CLE credit hours.
     
  • IL CLE 1.0
     
  • This course was approved for a total of 1.0 hours of MCLE Credit by the Illinois MCLE Board.
     
  • NH MCLE 1.0
     
  • NH MCLE does not approve or accredit CLE activities for the NH Minimum CLE requirement. Lorman Education Services believes this course meets the requirement of NH Supreme Court Rule 53 and may qualify for CLE credit(s). Program Length: 60 Minutes.
     
  • NJ CLE 1.2
     
  • This program has been approved by the Board on Continuing Legal Education of the Supreme Court of New Jersey for 1.2 hours of total CLE credit.
     
  • PA CLE 1.0
     
  • This Distance Learning program has been approved by the Pennsylvania Continuing Legal Education Board for 1.0 hours of substantive law, practice and procedure CLE credit.
     
  • RI CLE 1.0
     
  • This program has been approved by the Rhode Island Mandatory Continuing Legal Education Commission for 1.0 hours of CLE credit.
     
  • VT CLE 1.0
     
  • This program has been approved by the Mandatory Continuing Legal Education Board of Vermont for 1.0 hours of CLE credit.
     
  • WA CLE 1.0
     
  • This program has been approved by the Washington State Board of Continuing Legal Education for 1.0 hours of Law & Legal Procedure credit.
     
  • WI CLE 1.0
     
  • This program has been approved by the Board of Bar Examiners for 1.0 hours for use toward the Wisconsin Mandatory CLE requirement.
     
  • WV MCLE 1.2
     
  • This program has been approved by the West Virginia State Bar MCLE Commission for 1.2 MCLE hours.
     
  • CPE 1.2 including Specialized Knowledge 1.2
     
  • Lorman Education Services is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.2 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Specialized Knowledge for 1.2 hours. Prerequisite: . Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: Group Internet Based. Please refer to the information in this brochure for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board. Please note: In order to receive CPE credit for this course you MUST use the streaming audio option, as well as enable and complete the required progress checks.
     

Who should attend?

This live webinar is designed for attorneys, credit and collection managers, presidents, vice presidents, business owners and managers, lending professionals, bankers, and accountants.

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Michael Wise

Michael Wise

Intelligent Contacts, Inc.

  • Chief Marketing & Strategy Officer at Intelligent Contacts, Inc.
  • Researcher and Author, How Higher Out-Of-Pocket Costs Are Changing Healthcare’s Revenue Cycle, and Communication and Payment Preferences of Consumers With Past Due Debt
  • Author of multiple industry whitepapers and case studies focused on accounts receivable technology
  • Advanced Certifications in Digital Messaging Campaigns and Google Analytics
  • Over 4 years as a subject matter specialist in communication and payment technology designed for the ARM and health care industries
  • Memberships: ACA International, HFMA, RMAi
  • Bachelor’s degree in media studies, University of Houston
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!


  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 409202
Published 2019, 2021
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