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Collection Harassment Claims

Consumer debt collection is frequently the most common type of complaint filed with state and Federal agencies, including the Consumer Financial Protection Bureau.

The first party creditors, collection agencies and law firms need to understand the Federal and state regulatory requirements for pursuing collection of consumer debts so as to avoid violations of law. This topic will furnish a historical perspective of debt collection harassment claims, will explain the number of Federal state laws addressing consumer debt collection and will help organizations recognize deficiencies in their collection procedures with the goal of ensuring compliance with laws regulating collection practices.

Runtime: 87 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Historical Perspectives - Pre Fair Debt Collection Practices Act (FDCPA)

  • Tort Claims Arising out of Abusive Collection Conduct
    • Egregious Conduct Required to Impose Liability
    • Invasion of Privacy
    • Intention Infliction of Emotional Distress
    • Outrage
  • Harassment, Abuse, Deception
    • Historical
  • State Laws
    • Directed to Intentional Conduct
  • State Unfair and Deceptive Trade Regulation

The Fair Debt Collection Practices Act

  • Enacted in 1977
    • Originally Regulated Third Party Collection Agencies
    • Attorney Exemption Repealed in 1985
    • Statement of Congressional Purpose
  • Three Prongs of Regulation
    • 1692D Harassment of Abuse
    • 1692E False, Misleading or Deceptive Practices
    • 1692F Unfair and Unconscionable Practices
    • "Harassment" Encompasses All Three Prongs
  • 1692D
    • Multiple/Excessive/Repeated Phone Calls
    • Unanswered Calls Caller ID
    • Excessive Calls
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on March 15, 2018.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

  • Arizona CLE 1.5
     
  • CA MCLE 1.5
     
  • CT CLE 1.5
     
  • GA CLE 1.5
     
  • HI CLE 1.5
     
  • IL CLE 1.5
     
  • ME CLE 1.5
     
  • MT CLE 1.5
     
  • NJ CLE 1.8
     
  • NV CLE 1.5
     
  • NY CLE 1.5 including Areas of Professional Practice 1.5
     
  • VT CLE 1.5
     
  • WA CLE 1.5
     
  • WV MCLE 1.8
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Ronald S. Canter, Esq.

Ronald S. Canter, Esq.

The Law Offices of Ronald S. Canter, LLC

  • Founding member of The Law Offices of Ronald S. Canter, LLC of Rockville, Maryland and has been engaged in the private practice of law since 1980
  • Recognized authority on creditor’s rights and the regulation of collection practices
  • Represented creditors, attorneys and collection agencies in complex litigation in both federal and state courts
  • Successfully prosecuted appeals before state and federal courts on a number of significant issues affecting the credit and collection industry
  • Appeared, as counsel of record for the National Association of Retail Collection Attorneys (NARCA) in Heintz v. Jenkins, the first fair debt collection practices case to reach the supreme court
  • Well known speaker on creditor’s rights issues and has presented many seminars and continuing education programs to trade groups and Bar Associations; has also been invited on several occasions by the Maryland Judicial Institute to lecture state court judges on consumer credit and debt collection issues
  • Published articles in law reviews and trade publications on creditor’s rights issues; was an adjunct professor at the University of Baltimore School of Law and also a lecturer on business law at the Robert H. Smith School of Business at the University of Maryland
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 401718
Published 2018
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