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Collection Disputes: A Good Defense Is the Best Offense

Assess policies and procedures for compliance and identify areas of potential exposure to mitigate the risks of litigation and enforcement actions. Credit and collection industry remains under an increased scrutiny from the regulators and a target of the aggressive consumer bar. In 2018, courts issued a number of seminal decisions with significant impact on the industry and, in particular, the use of technology in collections. This information is critical to understanding the hot-button issues facing the industry, including commonly-brought claims under the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, and Fair Credit Reporting Act. This information will also analyze potential strategies for defending against such claims brought on a class basis. In addition, it will help credit and collection professionals to assess their policies and procedures for compliance and identify areas of potential exposure. Gain valuable knowledge necessary to mitigate the risks of litigation and enforcement actions.


Runtime: 59 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

FDCPA

  • Must-Know FDCPA Cases of 2018
  • Validation Notices
  • Amount Due Disclosures
  • Time-Barred Debts
  • Telephone Calls and Voicemails
  • Emails
  • Strategies for Defending Class Actions
  • BCFP
  • Takeaways

TCPA

  • Must Know TCPA Cases of 2018
  • ATDS: Life After ACA
  • Prior Express Consent
  • Revocation of Consent
  • Ringless Voicemail Drops
  • Strategies for Defending Class Actions
  • Takeaways

FCRA

  • Must Know FCRA Cases of 2018
  • Furnisher's Duties
  • Reasonable Investigation
  • Concrete Harm: Post-Spokeo World
  • Strategies for Defending Class Actions
  • Takeaways

Wrap-up

  • Lessons Learned
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on February 20, 2019.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

  • Arizona CLE 1.0
     
  • CA MCLE 1.0
     
  • CT CLE 1.0
     
  • GA CLE 1.0
     
  • HI CLE 1.0
     
  • IL CLE 1.0
     
  • ME CLE 1.0
     
  • MT CLE 1.0
     
  • NJ CLE 1.2
     
  • NV CLE 1.0
     
  • NY CLE 1.0 including Areas of Professional Practice 1
     
  • VT CLE 1.0
     
  • WA CLE 1.0
     
  • WV MCLE 1.2
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

  • Arizona CLE 1.0
     
  • CA MCLE 1.0
     
  • CT CLE 1.0
     
  • HI CLE 1.0
     
  • IL CLE 1.0
     
  • ME CLE 1.0
     
  • MT CLE 1.0
     
  • NJ CLE 1.2
     
  • NV CLE 1.0
     
  • NY CLE 1.0 including Areas of Professional Practice 1
     
  • VT CLE 1.0
     
  • WA CLE 1.0
     
  • WV MCLE 1.2
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Maryia Jones

Maryia Jones

Troutman Sanders LLP

  • Litigation and compliance counsel at Troutman Sanders LLP
  • Member of the firm’s national practice defending credit and collection industry in individual and class actions across the country
  • Provides regulatory and compliance advice to its financial services clients
  • Regularly contributes her analysis and commentary on legal and business developments in the consumer financial services industry through the Consumer Financial Services Law Monitor at cfslawmonitor.com
  • Member of the Association of Credit and Collection Professionals International
  • Graduated, top 10% of class, William & Mary Law School
  • Can be contacted at 757-687-7539 or [email protected]
Stephen Steinlight

Stephen Steinlight

Troutman Sanders LLP

Stephen Steinlight has nearly two decades of experience as a litigator in a broad range of complex business, commercial, corporate, real estate, banking, financial services, consumer finance, securities industry/broker-dealer, white-collar/regulatory, and labor and employment matters.

During his career, Stephen has represented businesses and entities of diverse sizes and across a broad range of industries and sectors, as well as individual executives and professionals.

Stephen has appeared in federal and state courts at the trial and appellate levels in New York, New Jersey, and numerous other jurisdictions, as well as in arbitrations. He has also litigated before government regulatory bodies such as the Consumer Fraud Protection Bureau (CFPB), the Securities and Exchange Commission (SEC), the U.S. Equal Employment Opportunity Commission (EEOC), and several state and local agencies, and self-regulating organizations such as the Financial Industry Regulatory Authority, Inc. (FINRA) (formerly NASD/NYSE enforcement).

Prior to joining Troutman Sanders, Stephen worked at two other law firms that are currently listed on both the American Lawyer Top 100 (AmLaw 100) and the Vault Top 100 Most Prestigious Law Firms.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 404942
Published 2019
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