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OnDemand Course

Collection Disputes

Gain an understanding on collection claims and how to defend against them.

The credit and collection industry remains under an increased scrutiny from the regulators and a target of the aggressive consumer bar. In 2018, courts issued a number of seminal decisions with significant impact on the industry and, in particular, the use of technology in collections. This topic is critical to understanding the hot-button issues facing the industry, including commonly-brought claims under the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, and Fair Credit Reporting Act. This material will analyze potential strategies for defending against such claims brought on a class basis and will help credit and collection professionals to assess their policies and procedures for compliance while identifying areas of potential exposure. This material will arm you with the valuable knowledge necessary to mitigate the risks of litigation and enforcement actions.

Runtime: 60 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

FDCPA

  • Must-Know FDCPA Cases of 2019
  • Validation Notices
  • Amount Due Disclosures
  • Time-Barred Debts
  • Telephone Calls and Voicemails
  • Emails
  • Strategies for Defending Class Actions
  • CFPB Proposed Rule Making
  • Takeaways

TCPA

  • Must Know TCPA Cases of 2019
  • ATDS
  • Prior Express Consent
  • Revocation of Consent
  • Wrong Number Calls
  • Strategies for Defending Class Actions
  • Takeaways

FCRA

  • Must Know FCRA Cases of 2019
  • Furnisher's Duties
  • Reasonable Investigation
  • Concrete Harm: Post-Spokeo World
  • Strategies for Defending Class Actions
  • Takeaways

Wrap-up

  • Lessons Learned
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

  • Arizona CLE 1.0
     
  • CA MCLE 1.0
     
  • CT CLE 1.0
     
  • HI CLE 1.0
     
  • ME CLE 1.0
     
  • MO CLE 1.2
     
  • NJ CLE 1.2
     
  • NV CLE 1.0
     
  • NY CLE 1.0
     
  • VT CLE 1.0
     
  • WA CLE 1.0
     
  • WV MCLE 1.2
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

Applications have not yet been submitted for Delaware, Idaho, Kentucky, Ohio, Oklahoma, South Carolina, and Wyoming CLE for this course. However, if you are interested in obtaining CLE for any of the listed states or have any additional credit questions please email us at [email protected] or call us at 866-352-9540.

This course was last revised on July 28, 2020.

Call 1-866-352-9540 for further credit information.

  • AK CLE 1.0
     
  • Alaska attorneys may receive 1.0 hours of continuing legal education for completing this program. Please contact the Alaska Bar Association or go to www.alaskabar.org for details regarding reciprocity with other states.
     
  • AL CLE 1.0
     
  • This course or a portion thereof has been approved by the Alabama State Mandatory Continuing Legal Education Commission for a maximum of 1.0 hours credit.
     
  • AR CLE 1.0
     
  • This course has been approved for 1.0 hours of CLE by the Arkansas CLE Board.
     
  • Arizona CLE 1.0
     
  • The Arizona State Bar does not pre-approve or pre-certify MCLE programs. However, records of this program and attendance will be maintained by Lorman Education Services for auditing purposes. This activity may qualify for up to 1.0 hours toward your annual CLE requirement for the State Bar of Arizona.
     
  • CA MCLE 1.0
     
  • Lorman Business Center, LLC. is a State Bar of California approved MCLE sponsor and this course qualifies for 1.0 CLE hours of participatory credit.
     
  • CT CLE 1.0
     
  • Neither the Connecticut Judicial Branch nor the Commission on Minimum Continuing Legal Education approve or accredit CLE providers or activities. This course has been approved for CLE credit in jurisdictions aside from CT and therefore it automatically meets the content and delivery requirements in Connecticut. Credit is based on a 60 minute credit hour and shall be awarded as follows: 1.0 CLE credit(s).
     
  • HI CLE 1.0
     
  • This program was approved by the Hawaii State Board of Continuing Legal Education for 1.0 CLE credit hours.
     
  • IL CLE 1.0
     
  • This course was approved for a total of 1.0 hours of MCLE Credit by the Illinois MCLE Board.
     
  • ME CLE 1.0
     
  • This course has been approved by the State of Maine Board of Overseers of the Bar. Lawyers who complete this course shall receive 1.0 hours of CLE credit under M. Bar R. 12.
     
  • ND CLE 1.0
     
  • North Dakota CLE policy does not allow for pre-approval of any self-study courses. This course may qualify for up to 1.0 hours of CLE credit.
     
  • NH MCLE 1.0
     
  • NH MCLE does not approve or accredit CLE activities for the NH Minimum CLE requirement. Lorman Education Services believes this Ondemand course meets the requirement of NH Supreme Court Rule 53 and may qualify for CLE credit(s). Program Length: 60 Minutes.
     
  • NJ CLE 1.2
     
  • This program has been approved by the Board on Continuing Legal Education of the Supreme Court of New Jersey for 1.2 hours of total CLE credit.
     
  • NV CLE 1.0
     
  • This program has been approved by the Nevada Board of Continuing Legal Education for 1.0 CLE hours.
     
  • NY CLE 1.0 including Skills 1
     
  • This course has been approved in accordance with the requirements of the New York Continuing Legal Education Board for up to a maximum of 1.0 credit hours in the area(s) of Skills for 1.00 hour. Each hour may be counted only as satisfying one category of credit. Duplicate credit for the same hour of instruction is not permitted. This course qualifies for credit for established attorneys only. Lorman Business Center, LLC. has a financial hardship guideline. Please contact customer service at 1.866.352.9539 for instructions on how to apply.
     
  • PA CLE 1.0
     
  • This Distance Learning program has been approved by the Pennsylvania Continuing Legal Education Board for 1.0 hours of substantive law, practice and procedure CLE credit.
     
  • RI CLE 1.0
     
  • This program has been approved by the Rhode Island Mandatory Continuing Legal Education Commission for 1.0 hours of CLE credit.
     
  • VT CLE 1.0
     
  • This self-study program has been approved by the Mandatory Continuing Legal Education Board of Vermont for 1.0 hour(s) of CLE credit. Please note: Attorneys may only claim 6 credits per compliance period in this format. This course is considered "Non-Moderated Programming without Interactivity".
     
  • WA CLE 1.0
     
  • This program has been approved by the Washington State Board of Continuing Legal Education for 1.0 hours of A/V credit under the Law & Legal Procedure category.
     
  • WI CLE 1.0
     
  • This program qualifies for 1.0 hour(s) of ondemand CLE through the WI Board of Bar Examiners.
     
  • WV MCLE 1.2
     
  • This program has been approved by the West Virginia State Bar MCLE Commission for 1.2 MCLE hours.
     
The CLE Code is ONLY a requirement when applying for CLE Credit in New York. Other states do not need to supply the CLE Code to apply for CLE credit.

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Maryia Jones

Maryia Jones

Troutman Pepper Hamilton Sanders, LLP

  • Litigation and compliance counsel at Troutman Pepper Hamilton Sanders, LLP (“Troutman Pepper”)
  • Member of the firm’s national practice defending credit and collection industry in individual and class actions across the country
  • Provides regulatory and compliance advice to its financial services clients
  • Regularly contributes analysis and commentary on legal and business developments in the consumer financial services industry through the Consumer Financial Services Law Monitor at cfslawmonitor.com
  • Member of the Association of Credit and Collection Professionals International
  • Can be contacted at 757-687-7539 or [email protected]
Stephen Steinlight

Stephen Steinlight

Troutman Pepper Hamilton Sanders, LLP

  • Nearly two decades of experience as a litigator in a broad range of complex business, commercial, corporate, real estate, banking, financial services, consumer finance, securities industry/broker-dealer and investments, white-collar/regulatory, labor and employment, and collection matters
  • Represented businesses and entities of diverse sizes and across a broad range of industries and sectors, as well as individual executives and professionals
  • Appeared in federal and state courts at the trial and appellate levels in New York, New Jersey, and numerous other jurisdictions, as well as in arbitrations
  • Represented banks, financial institutions, lenders, trusts, loan originators, servicers, consumer reporting agencies, creditors, and debt buyers and collectors in financial services, lender liability, consumer, and mortgage-related compliance and litigation, including foreclosures, class actions, and other multi-party complex litigation involving statutory claims such as Fair Debt Collection Practices Act, Fair Credit Reporting Act, Telephone Consumer Protection Act, Real Estate Settlement Procedures Act, Truth in Lending Act, Equal Credit Opportunity Act, Home Ownership and Equity Protection Act, Equal Credit Opportunity Act, Racketeer Influenced and Corrupt Organizations Act, their state counterparts, and implementing regulations, as well as various state-level predatory lending, fraud, and deceptive practices statutes
  • Litigated before government regulatory bodies such as the Consumer Fraud Protection Bureau, the Securities and Exchange Commission, the U.S. Equal Employment Opportunity Commission, and several state and local agencies, and self-regulating organiza-tions such as the Financial Industry Regulatory Authority, Inc. (formerly NASD/NYSE enforcement)
  • Can be contact at 212-704-6008 or [email protected]
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 407535
Published 2020
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