Learn who to contact and what to say in the debt collection process.
When you think of debt collection, there is usually no positive thought that comes to mind. Yet professional debt collection is a valuable service to businesses as well as to the consumers faced with being in the collection pool. Debt collection takes knowledge of law, problem solving skills and being familiar with the psychology of how people think when experiencing delinquent debt. Now with COVID-19 thrown into the mix, education and knowledge can be the greatest resource any professional debt collector can obtain while working through consumers' and businesses' new normal. You will take away information on how to professionally tackle the challenge of debt collection, and how to navigate through the collection process to a positive resolution while being compliant and sensitive to the challenges facing many of our consumers today.
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Credit
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Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Makes Someone a Professional Debt Collector
- Knowledge
- Attitude
- Fact Finder
The Collection Process
- What Does Right Party Contact Mean?
- How Often Do I Call?
- How Often Do I Send a Past Due Letter or Statement?
Collection Technique
- Steps to a Collection Call
- When Do I Say the Mini-Miranda?
Common Excuses
- How to Respond
- Does COVID-19 Change Things
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Credit
More Program Information
Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on August 20, 2020.
Call 1-866-352-9540 for further credit information.
- AR CLE 1.5
- This course has been approved for 1.5 hours of CLE by the Arkansas CLE Board.
- CA MCLE 1.5
- Lorman Business Center, LLC. is a State Bar of California approved MCLE sponsor and this course qualifies for 1.5 CLE hours of participatory credit.
- WA CLE 1.5
- This program has been approved by the Washington State Board of Continuing Legal Education for 1.5 hours of A/V credit under the Law & Legal Procedure category.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Micki Kell
Midwest Service Bureau, Inc.
- President and Owner of Midwest Service Bureau, Inc.
- Practices full knowledge and all aspects of every department within the company and the collection industry
- Regularly conducts seminars and workshops on numerous topics within the collection industry
- Active member of several local an nationally known associations including Lorman Education Services, The Association of Credit and Collection Professionals (ACA International), Kansas Hospital Association (KHA), Kansas Association of Healthcare Patient Access and Account Managers (KAHPAM), and The Oklahoma Credit Union Collectors Association (OCUCA)
- Can be reached at [email protected] or 1-800-362-0272 ext. 202
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Credit
More Program Information
Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
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- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
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