Live Webinar

60-minute live streaming program
  • July 22
  • 1:00 - 2:00 pm EST

Also available as:

OnDemand Course

Asking for What You Need as an Administrative Assistant

July 22

Learn how to ask for what you need!

Dropping hints and playing games don’t work. Whether your supervisors and teammates are too busy, too stressed, or just to absorbed to look beyond their own immediate needs, they may not see your needs unless you ask for them. Don’t make others be mind readers. Ask for what you need! This program will show you what self-advocating is and why it’s important. We will also discuss ways to lay the groundwork, potential approaches, and the most effective ways to ask for – and obtain – what you want at work.

Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is Self-Advocating and Why Is It Important?
  • Capacity to State What We and Others Need
  • Asking Humbly and Being Willing to Admit Mistakes
  • Even Best Supervisors Can’t Read Minds
  • When Don’t Advocate for Self, Can Lose Productivity and Engagement
Laying the Groundwork
  • Identify and Overcome Fears
  • Know Your Value and Why It Matters
  • Self-Assess Your Needs (and ‘Own’ Them)
  • Do Your Research Objectively
  • Put in Effort to Build Relationships
  • Regularly (and Sincerely) Seek Feedback
  • Develop a Strategy That Makes Sense for the Situation and Personnel Involved (Get to Know Your Boss!)
  • Plan and Rehearse
Multiple Approaches to Self-Advocating
  • Passive Approach – Reliance on Unknown
  • Strategic
    • Try Other Options First…Don’t Just Complain or Give up
    • Ask Questions
    • Think of Potential Solutions to Present, Rather Than Merely a List of Demands
  • Science-Backed Data
  • Anchoring Effect
  • Rule of Reciprocity
  • Opportunity Cost (Establish Cooperational Vibe)
How You Say It Is Important Too
  • Be Clear and Concise
  • Prepare for Objections (Supervisor Is Just Doing His/Her Due Diligence for the Good of the Whole)
  • Don’t Ever Use Ultimatums (Just Builds Defensiveness…and You’d Have to Be Willing to Follow Through Once It’s out There!)
  • Remove Emotion
  • Be Persistent (but Not Annoying)
Identifying When to Ask for Help
  • When You Don’t Know What You Don’t Know
  • When You Are Overwhelmed
  • When You Have Made a Mistake
  • When You Need a Collaborator
  • When You Have Added Significant Value
Final Thoughts
  • Laying the Groundwork - Always Be Truthful (Not Doing so Reinforces Division and Dishonesty)
  • Pick Your Approach
  • Plan Your Message
  • Questions?
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

OnDemand Course

This course was last revised on May 5, 2021.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

Who should attend?

This live webinar is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers and other administrative professionals.

Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Patricia Simpson

Patricia Simpson

Game Changing Etiquette

  • Owner/consultant at Game Changing Etiquette
  • Has worked in higher education for over 30 years; currently Director of Academic Advising and Career Services for the School of Chemical Sciences at the University of Illinois at Urbana-Champaign
  • Has presented etiquette dinners and workshops to corporations, universities, and civic groups for nearly 25 years including Dow, Champaign County and Shoals Chambers of Commerce, Busey Bank, First Metro Bank, Alabama JLDC, University of Dayton, Dominican University, and University of California Riverside
  • Delivered and moderated webinars for groups of 1000+ for the American Chemical Society as well as a number of other professional organizations, multishow guest on ‘In the Know with the Shoals’ and WCIA’s ‘Current’
  • Certified etiquette consultant through The Etiquette Institute©
  • Chancellor’s Staff Excellence Award, Golden Shamrock Award, University of Illinois at Urbana-Champaign; Outstanding Service Award, University of North Alabama; Rotary International Group Studies Exchange; Pacquette Superior Leadership Award, Midwest Association of Colleges and Employers; Outstanding Placement Professional of the Year, Alabama Association of Colleges and Employers
  • M.Ed. Degree, Azusa Pacific University, California; B.A. Degree, Concordia College, Moorhead, MN
  • Can be contacted at 217-722-0286, [email protected] or www.gamechangingetiquette.com
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 412171
Purchase Options

Register today before this event fills.