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Stay Ahead of the Game: Being a Proactive Administrative Professional

Understand the importance of being proactive and how you can influence those around you to do the same.

If you're ending your workday with a sense of frustration, feeling like you've spent 8, 10, or even 12 hours putting out fires rather than making meaningful progress, it may be time to rethink how you approach your work. The feeling that tomorrow will be worse than today isn't just discouraging--it can create a self-perpetuating cycle of reactivity that impacts your productivity, confidence, and overall well-being. Perhaps you've caught yourself thinking, If only they would... or They don't understand how much I'm already doing. These thoughts, while natural, shift the power away from you and into the hands of others. This reactive mindset doesn't just weigh on you, it affects how supervisors, peers, subordinates, and even customers perceive you. Over time, this can erode not only your professional reputation but also your attitude, energy, and sense of accomplishment. This class offers you the tools and strategies to break free from the cycle of reactivity and step into a proactive mindset. You'll learn how to take thoughtful, deliberate actions that align with your goals, creating a ripple effect of positivity and influence within your workplace. By mastering proactive behaviors, you'll not only elevate your performance but also inspire those around you to rise to the same level of effectiveness and positivity. Don't let reactivity run your workday--equip yourself with the skills to lead it instead.

66 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Overview

Proactive vs. Reactive: Setting the Foundation

  • Define and Contrast Proactive and Reactive Behaviors
  • Discuss the Impact of Reactivity on Workplace Performance

The Benefits of Being Proactive

  • Explore Key Benefits Such as:
  • Examples of How Proactivity Leads to Better Outcomes

Circle of Concern vs. Circle of Influence

  • Explain the Model and Its Application in Work Scenarios
  • Identify Examples of What Lies Within the Circle of Influence at Work and Why This Can Help You Become Proactive

Event Plus Response Equals Outcome (E + R = O)

  • Identify Triggers for Reactive Behavior
  • What Is E + R = O
  • Strategies for Taking Proactive Steps

Questions and Answers and Closing Remarks

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Why Lorman?

Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on January 14, 2025.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services/Noggin Guru believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     
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Why Lorman?

Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Cheryl Grazier, M.S.I.D., M.P.A.

Cheryl Grazier, M.S.I.D., M.P.A.

Cheryl Grazier Training and Consulting, LLC

  • Founder and Principal, Cheryl Grazier Training and Consulting LLC, providing customized leadership, management, communication, customer service, and professional development programs for public, private, and nonprofit organizations.
  • More than 20 years of experience designing and facilitating leadership development, project-based learning, and organizational improvement programs across government, corporate, and nonprofit environments.
  • Extensive experience working with federal, state, and national organizations including the U.S. Navy, Transportation Security Administration (TSA), U.S. Army, General Services Administration (GSA), Centers for Disease Control and Prevention (CDC), and numerous state agencies.
  • Frequent speaker and instructor for organizations nationwide, delivering practical training programs in leadership, communication, supervision, project management, customer service, emotional intelligence, and professional development.
  • Holds a Master of Science in Instructional Design and a Master of Public Administration; certified in DISC, Myers-Briggs Type Indicator (MBTI), conflict management, and negotiation.
  • President of the Missouri 10-33 Benevolent Fund, a statewide 501(c)(3) organization providing immediate financial assistance to the families of Missouri public servants who lose their lives in the line of duty.
  • Contact: [email protected] | 573-353-1315
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Why Lorman?

Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

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Product ID: 411851
Published 2025
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