Lorman offers professional resources regarding COVID-19 and the 2020 Election

Available in:

MP3 Download
OnDemand Course

Shifting the Administrative Paradigm: How to Change Front Desk Perceptions

Learn how to keep your cool at a busy front desk, without sacrificing professionalism or security.

Being a front desk/receptionist is not an easy job. You have to think on your feet, be proactive and multitask. You need to know everything and everybody, and keep smiling even at the person who is shouting at you because he can't remember who he is there to see. The Bureau of Labor Statistics projects that employment for administrative assistants will grow 12 percent from 2012 to 2022, an addition of almost 480,000 jobs. In Randstad's 2015 Workplace Trends Report, 68 percent of office and administration hiring managers report that making a hire takes longer than it did previously. The increase in open positions, coupled with a growing pressure to fill roles without losing productivity, makes highly skilled administrative professionals a sought-after group. But it is also a really rewarding job - no day is the same, you learn lots of different skills and there is opportunity to progress. The receptionist is arguably one of the most important roles in an office and ultimately can help ensure the smooth running of an organization.

64 minutes
Course Exam
Certificate of Completion
Purchase Options

More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

The Changing Face of the Role

  • Internal Customers
  • First Impressions
  • Attitudes

Technology Trends

Skills Needed to Thrive

  • Communication
  • Organizational and Productivity Skills
  • Negotiation
Purchase Options

More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

No credit available.

OnDemand Course

This course was last revised on January 15, 2021.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     
Purchase Options

More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Audrey Halpern

Audrey Halpern

ARH Employee Training

  • President of ARH Employee Training
  • More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding, and Train the Trainer experience
  • Faculty member of the American Management Association
  • Corporate trainer for Fortune 500 companies across the country and globally
  • Partners with business coaches, HR leaders, and other business leaders to facilitate corporate and institutional training events
  • Member of several professional organizations and has received numerous certifications
  • Writes weekly articles on LinkedIn┬« Pulse that have garnered much recognition and an international following
  • Can be contacted at [email protected]; http://www.linkedin.com/in/audreyhtraining138/; [email protected]; www.arhemployeetraining.com/; www.facebook.com/ARH-Employee-Skills-
Purchase Options

More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!


  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 408241
Published 2021
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!