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Live Webinar

90-minute live streaming program
  • October 14
  • 1:00 - 2:30 pm EST

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Security Strategies You Must Know - The Front Desk is the First Line of Defense

October 14

Gain a better understanding of how to handle security threats and other unexpected situations to keep yourself and your organization safe.

There are always unexpected events happening at the front desk from co-workers dumping work on you because “you aren’t doing anything right now” to visitors that are rude and/or unruly. These things not only impact those men and women that work in that position, these negative events impact organizations and can have devastating effects. How you respond to events such as these and many others that you face daily is part of your job.

This topic helps the people in those positions have a better understanding of how to deal with those expected and unexpected daily occurrences.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

How to Look, Act and Sound Like a No-Nonsense Professional
  • Saying No With Authority and Confidence
  • Master Body Language to Back up Your Words
  • Understand and Deliver Assertive Behavior
Access Management
  • People Who Try to Slip Past You
  • Dealing With Difficult People
  • Plugging the Holes in Your Reception Area
Create an Action Plan – Start With the End in Mind
  • You Can't Do It Alone
  • Visitor Sign-in Sheets
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on June 28, 2017.

Call 1-866-352-9540 for further credit information.

Live Webinar Registration

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP (Pending)
     
  • This course has been submitted for approval to the International Association of Administrative professionals for recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

Who should attend?

This live webinar is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers, legal assistants and other administrative professionals.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Donna Baylor

Donna Baylor

TRANSITION Seminars, Inc.

  • Owner of TRANSITION Seminars, Inc.
  • Specialties include real-world workshops, seminars and coaching programs that create results in real-world situations
  • More than 25 years of experience in national and international corporate training
  • Member of local Chamber of Commerce, U.S. Chamber of Commerce, and American Business Women Association
  • Written 4 books and is a mastery hypnotist
  • Frequent speaker having presented on more than 45 different topics
  • Has been a Lorman speaker since 2011
  • More than 10 years working with the Department of Labor training men and women leaving the military how to manage stress, job hunting skills, and assertive communication skills
  • Cancer survivor
  • Can be contacted at [email protected], 888-428-0686 or www.linkedin.com/in/donnabaylor
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 406792
Published 2017, 2019
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