As an administrative professional, it is crucial for you to have developed problem solving skills. This course will help you to face the challenges you may face on a daily basis. This topic is intended to empower you with strategies and tools for solving problems common to administrative professions. You will learn techniques that can be applied within any work scenario, language for problem solving and creating win/win solutions. You will discover new ways of communicating with co-workers and customers that focus on solution, ways to become more proactive, addressing issues and problems before they happen so as to be more prepared and in control. You will discover when and how, and when not, to go to the boss with issues and how to present problem solving ideas. Come away with techniques to achieve more control of your day and get more time for your priorities. You will earn assertiveness skills and how and when to say no, and how to influence those around you including the boss. You will be able to feel more equipped with usable techniques to handle the challenges that their position encompasses.
Credit
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Self-Management: Making Sure You're Not the Problem
- Managing Your Stress and Emotion
- Using Assertiveness Skills
- Adopt Problem-Solving Language
Pro-Active Problem Solving
- Knowing When to Take Action
- Tips for Getting Control of Your Day and Your Priorities
- Training Your Boss and Coworkers and Influencing Others to Action
Common Problems Admins Face
- Going to the Boss With Issues and Ideas
- Dealing With Confrontational Co-Workers and Customers
- Mastering the Art of Saying No
Credit
More Program Information
Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Webinar
This course was last revised on June 10, 2019.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
Audio & Reference Manual
No credit available.
MP3 Download
No credit available.
Credit
More Program Information
Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Januarie Wood
UltraLifeSolutions, LLC
- Owner of UltraLifeSolutions, LLC
- Twenty years speaking experience
- Trains and mentors individuals to live and operate from a higher place, and speaks in public seminars and within corporations and organizations throughout the United States and Canada
- Seminars and workshops are on the topics of intentional engagement, intuitive intelligence, advanced stress release techniques, and other communication topics
- Featured in several publications including local business journals, 417 magazine, Today's Woman magazine, and on news programs on ABC, NBC, FOX, and CBS
- Has spoken for Kansas City School Board, Tusculum College, Cal Polly State University, Justice Jewelers, Wichita State University, AHP Corp, and other groups and organizations around the United States and Canada
- Can be contacted at 816-803-3457, twitter.com/januarie or facebook.com/coachJanuarie
Credit
More Program Information
Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- Live Webinars
- OnDemand Webinars
- MP3 Downloads
- Course Manuals
- Audio Recordings*
- Executive Reports
- White Papers and Articles
- Sponsored Live Webinars
Additional benefits include:
- State Specific Credit Tracker
- Members Only Newsletter
- All-Access Pass Course Concierge
* For audio recordings you only pay shipping
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
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You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.
