As an administrative professional, it is crucial for you to have developed problem solving skills.
This topic is intended to empower you with strategies and tools for solving problems common to administrative professions. You will learn techniques that can be applied within any work scenario, language for problem solving and creating win/win solutions. You will discover new ways of communicating with co-workers and customers that focus on solution, ways to become more proactive, addressing issues and problems before they happen so as to be more prepared and in control. You will discover when and how, and when not, to go to the boss with issues and how to present problem solving ideas. Come away with techniques to achieve more control of your day and get more time for your priorities. You will earn assertiveness skills and how and when to say no, and how to influence those around you including the boss. You will be able to feel more equipped with usable techniques to handle the challenges that their position encompasses. This course will help you to face the challenges you may face on a daily basis.
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Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Self-Management: Making Sure You're Not the Problem
- Managing Your Stress and Emotion
- Using Assertiveness Skills
- Adopt Problem-Solving Language
Pro-Active Problem Solving
- Knowing When to Take Action
- Tips for Getting Control of Your Day and Your Priorities
- Training Your Boss and Coworkers and Influencing Others to Action
Common Problems Admins Face
- Going to the Boss With Issues and Ideas
- Dealing With Confrontational Co-Workers and Customers
- Mastering the Art of Saying No
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Credit
More Program Information
Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on December 20, 2019.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
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Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Januarie Wood
UltraLifeSolutions, LLC
- An international speaker and trainer, intuitive sales copy editor, and business coach
- Has conducted over 1,200 seminars in business writing, grammar, stress management, time management, and advanced communication skills throughout the U.S. and Canada
- Loves to help people get their 'aha!'
- Lives by the idea that through work-life balance, we honor our true nature, and we thrive
- Does sales copy editing and coaching for entrepreneurs, while also working as an international seminar leader and a life coach for women who think too much
- Spent eight years writing copy for The Hypnosis Offices, including ads for television, radio, and print; her press releases and pitch letters won the company spots on ABC, NBC, CBS, and FOX news programs; as well as articles in 417 magazine, Springfield magazine, The News Leader, and the cover of the local Business Journal
- Has spoken for Wichita State University, Cal Poly University, Justice Jewelers, Los Angeles Circuit Courts, Kansas City School Board, Fort Belvoir, Tusculum College, and more
- Can be contacted at 816-803-3457, https://www.linkedin.com/in/januarie-wood-8511155, Twitter.com/CopyCoach, or MyCopyCoach.com
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Credit
More Program Information
Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
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- Course Manuals
- Executive Reports
- White Papers and Articles
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- State Specific Credit Tracker
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Questions? Call 877-296-2169 to speak with a real person.
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