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OnDemand Course

Managing the Chaos: Skills for the Administrative Professionals

Managing a chaotic day can be overwhelming and very stressful - these tips and tools will help you to manage a day when the stress seems to be too much.

As an administrative professional, you may be asked to take on assignments from team members scattered around the world, who all believe their priorities are most important. Your job can quickly become overwhelming. Organizations must be able to change quickly with a changing, challenging, competitive environment. You are expected to shoulder the everyday results of that change. You work longer hours and are always connected. Learn the tools, techniques, and skills you need to organize the chaos, relieve the stress, and regain that illusive work/live balance. In this topic you will learn how to create a plan incorporating the critical tasks, follow the plan to optimize results, and communicate to minimize conflict, stress, and negativity. You will complete your assignments successfully, while maintaining your health and happiness.

Runtime: 66 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Prioritize Your Assignments

  • Accept the Situation
  • Gather the Facts
  • Use Simple Prioritizing Tools

Use Simple Project Management Tools to Create an Action Plan

  • Organize Tasks and Estimate Time to Complete Tasks
  • Create a Prioritized Action Plan
  • Follow the Plan and Adjust as Necessary

Analyze Risks

  • Prioritize Know Risks
  • Prevent Risks Where Possible
  • Prepare Contingency Plans for Known Risks

Communicate Effectively

  • Use Aligned Assertive Communication Effectively
  • Ask Probing Questions to Dig Beneath the Surface
  • Learn to Listen; Listen to Learn

Make Decisions Successfully

  • Use Critical Thinking Techniques Effectively
  • Take a Thinking Break
  • Learn to Stay Calm Amid Chaos

Improve Continuously

  • Track and Analyze Your Successes and Challenges
  • Understand Root Cause and Incorporate Lessons Learned
  • Use Readily Available Best Practices

Master and Manage Chaos

  • Know Your Strengths and How to Use Them Productively
  • Improve Focus and Persistence
  • Apply These Tools, Techniques, and Skills to Daily Work and Life
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on July 8, 2019.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Rebecca Staton-Reinstein, Ph.D.

Rebecca Staton-Reinstein, Ph.D.

Advantage Leadership, Inc.

  • President of Advantage Leadership, Inc.
  • Internationally recognized expert: strategic planning, leadership, organizational development
  • Project manager for a wide variety of projects; developed and delivered project management programs for clients and training companies including PM for Administrative Professional for AMA; and featured speaker at several conferences for administrative professionals
  • Trainer and educator: regularly conduct seminars, webinars, and workshops on strategic planning and leadership, management, team, and project management skills development
  • Author: Success Planning: A "How-To" Guide for Strategic Planning; Success Planning for Nonprofits: Evidence-Based Strategic Planning; Conventional Wisdom: How Today‚Äôs Leaders Plan, Perform, and Progress Like the Founding Fathers; eBooks and hundreds of articles on strategic planning, leadership, management, and project management
  • Current memberships: MBTI Master Practitioner; Foreign Member St. Petersburg Engineering Academy; Professional Legacy Member, National Speakers Association
  • Can be contacted at [email protected], https://www.linkedin.com/in/rebeccastatonreinstein or www.AdvantageLeadership.com
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 406311
Published 2019
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