Get more done with less authority and make an overall positive impact to your organization.
When you work in a support role, you have the double challenge of getting things done without as much authority as many of the people you work with. Your greatest impact results from your ability to establish credibility and influence others, and you can proactively master these soft skills by enhancing your innate emotional intelligence (EQ). This topic will explore what it means to be a leader regardless of your level of authority and explore case studies where an emotional intelligence approach can help you overcome differences in authority and dealing with difficult people.
Credit
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Power vs. Leadership
How to Create a Personal Definition of Leadership
Using Emotional Intelligence (EQ) for Influence and Credibility
EQ Case Study: Managing Up vs. Managing Down
EQ Case Study: Dealing With an Office Bully
Your Personal Takeaways
Credit
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
MP3 Download
No credit available.
OnDemand Course
This course was last revised on October 6, 2020.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
Credit
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Dana Theus
InPower Consulting LLC
- Executive and career coach specializing in helping you activate your highest potential to succeed and to shine
- Helps her clients through the personal growth and change that results in career success and life mastery
- Specializes in supporting professional women and emotionally intelligent leaders through her online programs and writing on Smartbrief.com, InPowerCoaching.com and InPowerWomen.com (recognized by Forbes as a top 100 women’s blog)
- 25+ year career on the front lines of business
- Worked for Fortune 50 companies, entrepreneurial tech startups, government and military agencies and nonprofits
- Taught graduate-level courses for several universities in the Washington, D.C. area
- Can be contacted at [email protected] or www.inpowercoaching.com
Credit
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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