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Greetings, Salutations, and Jargon: Business Etiquette for the Administrative Professional

Learn the significance of implementing professional etiquette in the workplace.

Setting an environment of professional appropriateness and tone is fundamental to building positive and strong relationships with Supervisors, Coworkers, and the clients and shareholders doing business with your organization. By setting this environment you are ensuring that you have a positive, successful experience in the workplace and better yet so will the people with whom you are engaging. Whether you are starting your first internship or have many years of professional experience, how you present yourself to others in the workplace matters.

62 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction and Business Etiquette Basics

  • Defining Business Etiquette and Its Impact on Your Organization's Success
  • Re-Evaluate and Define Your Organization's Policies on Conduct
  • Determine What Is Acceptable Behavior

Putting Your Organization's Best Foot Forward

  • The Qualities of a Good Impression and How to Make It
  • Using Business Etiquette to Build Relationships and Stronger Teams
  • Taking Accountability for Mistakes That Could Impact Future Relations

Stepping up Professionalism in the Work Environment

  • What Is Professionalism and Why Is It Important
  • Actions to Incorporate to Improve Your Professionalism

Meeting Etiquette: In Person and Virtual

  • How to Handle Yourself in Meetings
  • Additional Ideas for In-Person Meetings
  • Additional Ideas for Virtual Meetings

Questions and Answers, Final Thoughts

  • Questions and Answers
  • Final Thoughts
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on April 10, 2024.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

MP3 Download

No credit available.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Cheryl Grazier, M.S.I.D., M.P.A.

Cheryl Grazier, M.S.I.D., M.P.A.

Cheryl Grazier Training and Consulting, LLC

  • Principal of Cheryl Grazier Training & Consulting LLC, which offers customized learning and development programs designed to increase the leadership and management capability of individuals, teams, groups, and organizations
  • Over 20 years of business experience in both the public and private sectors as a trusted advisor in the areas of culture change, strategy implementation, program management, and team and leadership development
  • Has worked in a variety of industries, including communications, government agencies, governmental contracting, and real estate
  • Passionate about developing people skills and leadership capabilities for individuals and specializes in exposing people‚Äôs hidden aptitudes and talents, which enables those individuals to develop their known and recently found strengths and abilities
  • Presents outstanding programs in the areas of leadership development, interpersonal communication skills, conflict management, performance management and conduct issues, and change management
  • Holds several industry certifications, including MBTI, DISC, and FIRO-B
  • Licensed as a real estate broker in both Missouri and Florida and holds a real estate instructor license in Florida
  • Can be contacted at [email protected], 904-392-3427, or https://cherylgraziertraining.com
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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Product ID: 411232
Published 2024
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